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"Beautiful resort hotel! Very clean, friendly staff, excellent food and amenities. Ping pong, darts, exercise classes, spa, 8 clean pools, just walk steps to the beach. Amazing customer service! The staff speaks many languages, Greek, English and German. True Cretan food with amazing chefs! Again, best resort that takes care of everything for you! From excursions with lunch to romantic dinners on the beach. They truly have not forgot any detail! A great place to getaway and truly feel like you are on a vacation where everything is taken care of for you! "

"Really beautiful property and at a very good location. Made my husband’s birthday special by offering good Cretan wine. Highly recommend this hotel"

"Perfect one night stay to visit the Palace of Knossos, which was a short drive away."

"Staying at the Metropole Urban Hotel in Heraklion was a highlight of our trip. This modern, centrally located hotel was immaculate, well-appointed and comfortable. Our room had a small balcony with gorgeous views of the Cathedral of Agios Minas set on a busy city square lined with restaurant terrasses and loaded with happy families, the children having the time of their lives playing football, hide-n-seek and riding scooters throughout the day and evening. Such an idyllic setting! We were within easy walking distance of shopping and popular attractions such as the Venetian Fortress on the water as well as the extraordinary Archaeological Museum. The staff at Metropole Urban were friendly and professional and the room rate was very reasonable, especially considering the extremely abundant and delicious breakfast that came with it. We would stay here again in a heartbeat and highly recommend it to anyone who wants to have a memorable Heraklion experience."

"The temperature of the outside hot-tub should definitely be warmer. Not tepid. "

"Beautiful place to stay. Would recommend "

"Such a fantastic customer service. We have nothing but praise for this lovely hotel and all of the staff. There was nothing too difficult or strange. We got caught in the strikes and arrived early and they had the room so let us checkin early. The half board was excellent with great meat at the taverna and there was so much food at breakfast as well. Beautiful setting and easy and comfortable room with a private pool, perfect for family! "

"Great old city location. Very nice place to stay. "

"Staff was great"