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Hotel Zihua Caracol

3.0 star property
Beachfront hotel with 2 restaurants and a 24-hour front desk

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Photo gallery for Hotel Zihua Caracol

Outdoor pool, open 9:00 AM to 10:00 PM, pool umbrellas, sun loungers
2 restaurants, breakfast served
Interior
Standard Room, 2 Double Beds | 1 bedroom, hypo-allergenic bedding, in-room safe, individually furnished
Standard Room King Size | 1 bedroom, hypo-allergenic bedding, in-room safe, individually furnished

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Parking included
The current price is AED 256
AED 324 total
includes taxes & fees
27 Jun - 28 Jun

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Suite King Size

Suite King Size | 1 bedroom, hypo-allergenic bedding, in-room safe, individually furnished

Suite King Size

Highlights

Individually furnished
Air conditioning
TV
Hypo-allergenic bedding
Separate bedroom
Private bathroom
In-room safe
Daily housekeeping
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | 1 bedroom, hypo-allergenic bedding, in-room safe, individually furnished

Standard Room, 2 Double Beds

Highlights

Individually furnished
Air conditioning
Free cribs/infant beds
TV
Hypo-allergenic bedding
Separate bedroom
Private bathroom
In-room safe
  • 16 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Familiar

Suite Familiar | 1 bedroom, hypo-allergenic bedding, in-room safe, individually furnished

Suite Familiar

8.0 out of 10
Very good
(2 reviews)

Highlights

Individually furnished
Air conditioning
TV
Hypo-allergenic bedding
Separate bedroom
Private bathroom
In-room safe
Daily housekeeping
  • 42 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Standard Room King Size

Standard Room King Size | 1 bedroom, hypo-allergenic bedding, in-room safe, individually furnished

Standard Room King Size

Highlights

Individually furnished
Air conditioning
TV
Hypo-allergenic bedding
Separate bedroom
Private bathroom
Cable channels
In-room safe
  • 36 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room Standard

1 bedroom, hypo-allergenic bedding, in-room safe, individually furnished

Double Room Standard

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Standard

1 bedroom, hypo-allergenic bedding, in-room safe, individually furnished

Suite Standard

  • Sleeps 2
  • 1 King Bed

View all photos for Quadruple Suite

1 bedroom, hypo-allergenic bedding, in-room safe, individually furnished

Quadruple Suite

  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Room Standard

1 bedroom, hypo-allergenic bedding, in-room safe, individually furnished

Room Standard

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Map
Calle Adelita Sn Playa La Madera, Zihuatanejo, GRO, 40880

What's nearby

  • La Madera Beach - 2 min walk - 0.2 km
  • Zihuatanejo Bay - 2 min walk - 0.2 km
  • Kioto Plaza - 5 min walk - 0.5 km
  • La Ropa Beach - 3 min drive - 1.9 km
  • Las Gatas Beach - 5 min drive - 3.8 km

Getting around

  • Ixtapa - Zihuatanejo Intl. Airport (ZIH) - 20 min drive

Restaurants

  • ‪Terracita Beach - ‬6 min walk
  • ‪Margaritas - ‬3 min walk
  • ‪Boxha Café - ‬4 min walk
  • ‪Lalo's Burger Plaza Kioto - ‬7 min walk
  • ‪Il Mare - ‬4 min walk

About this property

Hotel Zihua Caracol

Hotel near La Ropa Beach
Take advantage of a terrace, a coffee shop/cafe, and a garden at Hotel Zihua Caracol. At the two on-site restaurants, enjoy breakfast, lunch, kids' meals, light fare, and ocean views. In addition to a bar, guests can connect to free WiFi in public areas.
You'll also find perks like:
  • An outdoor pool with sun loungers and pool umbrellas
  • Free self parking
  • Full breakfast (surcharge), express check-out, and a banquet hall
  • Smoke-free premises, a 24-hour front desk, and multilingual staff
Room features
All guestrooms are individually furnished, and feature comforts such as air conditioning, as well as perks like safes and room service.
More amenities include:
  • Bathrooms with showers and shampoo
  • 30-inch TVs with cable channels

Languages

English, Spanish

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free uncovered self parking on site
  • Limited onsite parking

Food and drink

  • Daily full breakfast available 8:00 AM to 11:00 AM for a fee: MXN 150 for adults and MXN 90 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Restaurante Los Caracoles
  • Terraza Burgados Grill

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Barbecue grill
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 30-inch TV with cable channels

Food and drink

  • Room service

More

  • Access via exterior corridors
  • Air conditioning
  • Individual furnishings
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 10 PM
Early check-in subject to availability
Early check-in fee: MXN 500
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately MXN 150 for adults and MXN 90 for children
  • Early check-in fee: MXN 500 (subject to availability)
  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 10:00 PM
No pets and no service animals are allowed at this property
Parking height restrictions apply

Property is also known as

Hotel Zihua Caracol
Zihua Caracol
Hotel Zihua Caracol Zihuatanejo
Zihua Caracol Zihuatanejo
Hotel Zihua Caracol Hotel
Hotel Zihua Caracol Zihuatanejo
Hotel Zihua Caracol Hotel Zihuatanejo

Frequently asked questions

Does Hotel Zihua Caracol have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM–10:00 PM.

Is Hotel Zihua Caracol pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Zihua Caracol?

Self parking is free at this property.

What time is check-in at Hotel Zihua Caracol?

Check-in start time: 3 PM; Check-in end time: 10 PM. Early check-in is available for a fee of MXN 500 (subject to availability). Late check-in is available during limited hours.

What time is check-out at Hotel Zihua Caracol?

Check-out is at 11:00 AM. Late check-out is available for a fee.

Where is Hotel Zihua Caracol located?

Located in Playa La Ropa, this hotel is within a 5-minute walk of La Madera Beach and Zihuatanejo Bay. Kioto Plaza and Principal Beach are also within 10 minutes.

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Hotel Zihua Caracol Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 48 out of 221 reviews
Rating 8 - Good. 85 out of 221 reviews
Rating 6 - Okay. 54 out of 221 reviews
Rating 4 - Poor. 24 out of 221 reviews
Rating 2 - Terrible. 10 out of 221 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location, clean hotel and rooms. Also very lovely staff!!
Stayed 28 nights in Jan 2025

10/10 Excellent

Noel

Liked: Cleanliness
Great stay! Great staff!
Stayed 1 night in Jan 2025

8/10 Good

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location between La Ropa and Centro. Great value for the price. Very nice pool, comfortable and clean room. Breakfast was included and excellent. My only issue was the spotty wi fi in the room.
Stayed 5 nights in Feb 2025

10/10 Excellent

Turtle

Liked: Cleanliness, staff & service, property conditions & facilities
Great time it was a good stay a good distance from everything
Stayed 3 nights in Jul 2024

10/10 Excellent

AnneMarie

The Room is a little tired. But pool area and location is awesome!
Stayed 1 night in Jan 2025

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the beach, beautiful neighborhood.
Stayed 4 nights in Jan 2023

6/10 Okay

Julian

Disliked: Property conditions & facilities
Lack of amenities: no phone, no fridge, no microwave. Occasional sewer smell in the room. Very little shelf space.
Stayed 7 nights in Feb 2025

8/10 Good

judith

Liked: Cleanliness, staff & service, property conditions & facilities
The pool is lovely

10/10 Excellent

Wanda

Liked: Cleanliness, staff & service, property conditions & facilities
Had a bad experience in the restaurant with the waiter. Did not make us feel welcome at all and we heard him talking to the bartender saying we were Americans. Didnt let us sit where we wanted and it WAS NOT busy at all. Also didnt have tonic water for our drinks which was on the menu. Other than that experirnce, it was excellent.
Stayed 14 nights in Jan 2025

4/10 Poor

Attila

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The hotel grounds and the pool area are indeed very nice, but my room was terrible. No blow dryer, no shampoo or shower gel, only a bar of soap. Walls cracked, very basic furniture - more of a cell than a room. Hot water took 10 minutes (!) to arrive every day - what a waste of water! But the worst was the bed - it was the most uncomfortable, hard, bed I have ever had the misfortune to sleep on. My. right shoulder completely seized up after just 1 night, so I had to actually had to cut my trip short and come home early as I did not want to be in pain for the whole week. NOT recommended!!
Stayed 5 nights in Feb 2025

6/10 Okay

Jo-Ann

Liked: Cleanliness, staff & service
January 2024. The staff here are very lovely and kind.The pool was clean & nice and deep although only 2 lounge chairs for the whole hotel. Do not bother with the all included breakfast. It was terrible at best making us not want to order anything else out of the onsite restaurant. The beds were extremely hard but the location was absolutely perfect. Just a quick three minute walk to the beach.
Stayed 8 nights in Jan 2024

6/10 Okay

Amy

5 stars for beach proximity, location to excellent restaurants, vista views, room cleanliness, lovely pool and balcony bar. 1 star for condition of the room/bathroom, bedding, dingy towels, large space beneathe door showing daylight and odd service at front desk & at breakfast. The older front desk man was not friendly, never inquired about our experience while checking out, no smile, only wanted to radio maid & make sure we left room in satisfactory condition.
Stayed 5 nights in Feb 2024

6/10 Okay

Nancy

Disliked: Staff & service
They do not leave clean towels unless you request them during specific hours. They stole $100 from my bag.
Stayed 5 nights in Dec 2023

10/10 Excellent

Kimberlie

Stayed 7 nights in Feb 2025

8/10 Good

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was clean and location convenient. Wifi not great, pool was lovely and very well cared for area. Breakfast included was nice and pretty good. Looking into maybe going back next year, but getting a kitchen
Stayed 7 nights in Feb 2025

8/10 Good

Theresa

Stayed 4 nights in Feb 2025

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 28 nights in Jan 2025

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Jan 2025

8/10 Good

Alan

Stayed 14 nights in Jan 2025

10/10 Excellent

Maria Luisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
restaurantes cerca, accesible a playas.
Stayed 1 night in Jan 2025

6/10 Okay

Cristina

Disliked: Property conditions & facilities
Olía a humedad la habitación, tenia una fuga el lavamanos, estaba fria el agua de la alberca, el agua caliente de la regadera no habia, la television es muy pequeña, las almohadas están muy delgadas que es incomodo dormir en ellas, la cabecera está sobrepuesta y se mueve cuando te sientas y el baño olia a pescado
Stayed 3 nights in Jan 2025

8/10 Good

Juan

Stayed 2 nights in Jan 2025

8/10 Good

esperanza yanet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

juan gabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solo tuve un pequeño incoveniente con el aire acondicionado pero todo lo demas estuvo bueno
Stayed 2 nights in Dec 2024

8/10 Good

Paty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Para descansar estuvo bien y la alberca limpia
Stayed 1 night in Oct 2024