"The location, the experience, the service, the room situation and the general atmosphere of the hotel is exceptional. It's hard to explain, because it doesn't look like it's a huge place, but you don't need a lot in this area to make you feel like you've had great service. What I appreciated the most was the knowledge that they had. The service was exceptional that they remembered us and treated my child with the utmost respect and care. And also had extreme patience with my mother. Also, the room was spotless. The front steps are not carriage friendly, but they do have bell hops to help with lifting and carrying anything into the hotel, which is also a good part of the service. However, that extended to other things. If I had a bag that I wanted sent up to my room and I just stopped into the hotel to drop the bag, they would send it up to my room. There's also a really nice butler service with certain rooms, which was really a nice touch. The other thing I would say is that the hotel restaurant is luxurious and worth the money."
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