"We arrived exhausted with a baby in arms and they wouldn’t accept our reservation. Either the lady was too lazy to look, or there is a problem with the app, or the hotel doesn’t work with the app anymore but the listing is still here. Either way they wouldn’t let us stay and the lady was very rude. She didn’t even bother trying to be accommodating. Now this app won’t give me a refund as if I just chose not to stay there instead of being turned away. I had to book another stay and walk across...
"We arrived exhausted with a baby in arms and they wouldn’t accept our reservation. Either the lady was too lazy to look, or there is a problem with the app, or the hotel doesn’t work with the app anymore but the listing is still here. Either way they wouldn’t let us stay and the lady was very rude. She didn’t even bother trying to be accommodating. Now this app won’t give me a refund as if I just chose not to stay there instead of being turned away. I had to book another stay and walk across...
"Staff were helpful and courteous. Breakfast was very good. Made a breakfast bag for days I needed to leave early.
I was told by a receptionist that I can take imperial bus two block from the hotel and go to the airport. The bus actually didn't go to the airport and I had to take Uber. I waisted about one hour of my time in the bus. Later I checked with the AI and apparently there is no bus that goes to the airport. Please correct me if I am wrong, so other guests won't face the same problem."
"Staff were helpful and courteous. Breakfast was very good. Made a breakfast bag for days I needed to leave early.
I was told by a receptionist that I can take imperial bus two block from the hotel and go to the airport. The bus actually didn't go to the airport and I had to take Uber. I waisted about one hour of my time in the bus. Later I checked with the AI and apparently there is no bus that goes to the airport. Please correct me if I am wrong, so other guests won't face the same problem."
"Staff was outstanding. Helped us with all our luggage, getting up and down the stairs, called taxis for us, arranged for a visit to the hospital for my friend, who had broken her wrist. I cannot say enough about the quality of the staff."
"Staff was outstanding. Helped us with all our luggage, getting up and down the stairs, called taxis for us, arranged for a visit to the hospital for my friend, who had broken her wrist. I cannot say enough about the quality of the staff."
"Un hostel tranquilo y con hermosa vista, el desayuno es delicioso, la habitación es cómoda. Queda en la parte alta de Cusco por lo que se debe llevar morral en lugar de equipaje de ruedas. "
"Un hostel tranquilo y con hermosa vista, el desayuno es delicioso, la habitación es cómoda. Queda en la parte alta de Cusco por lo que se debe llevar morral en lugar de equipaje de ruedas. "
"The staff was extremely helpful and accommodating. They took care of our laundry and stored our luggage while we were out on a tour. Cesar went above and beyond to arrange for our breakfast and ride very early in the morning. Recommend this place."
"The staff was extremely helpful and accommodating. They took care of our laundry and stored our luggage while we were out on a tour. Cesar went above and beyond to arrange for our breakfast and ride very early in the morning. Recommend this place."
"Great location, courteous staff! Lots activities to get to know other travellers if you are interested and great if you just want to alone time as well. "
"Great location, courteous staff! Lots activities to get to know other travellers if you are interested and great if you just want to alone time as well. "