Find 4 Star Hotels in Satsuma, TX from AED 373

"The staff was always hiding somewhere. There were always people hanging out in the front of the hotel that I don’t think actually stayed there. We had a homeless person followed us all the way up to our floor because the front desk was never there. The bathroom was moldy and the floors were dirty. Not really want I expected for a 4 star hotel."

"Hotel was very clean, but rooms and hotel could use some updating. Location was perfect for all the things we had planned. Staff and food were amazing!!!! Would definitely return just based off of the care provided by the staff. "

"N/A"

"What you'd expect of a DoubleTree. Everything good, clean & comfortable, but a little warn and in need of a refresh in some areas."

"Easy to check in, great rooms and staff always helpful"

"Room was clean but had a rather old chair. Saw a couple of little bugs. Nice coffee machine onsite. Love that they have yoga mats and offer yoga om tv in the room"

"The room had one towel, one hand towel. The room I booked was a 2 bed room. Everything else had sets of 2. Cups, coffee etc. when I tried to call the desk the phone didn’t work. Went downstairs to find the person manning the desk doesn’t have access to towels as well as the cleaning people went home for the day. I was told to check the pool area for extra towels only to find a bunch of dirty towels everywhere. The guy was able to get towels from another room and give me. This happened pretty much every day for my 3 day trip. The room wasn't cleaned when I asked for new sheets they just reused the same sheets(makeup stain on the pillow case). My mom got Keurig sickness from a dirty keurig in the room. When we ask the cleaning lady for new cups not only did she have her AirPods in but she told us to clean them in the bathroom sink…When I told her the cups were dirty and we wanted new ones she sighed took the cups and came back maybe 5 minutes later with thanked her and she said yep and walked away. Last day im on a different floor to use the ice machine (only levels 5 and 7 had them) the elevator opened partially while still in the elevator I hit the emergency button. No one came my mom and I had to push/pull the doors open. After telling the manager everything she refunded us for just a day. The guy manning the desk overnight did his best with what he had even though he didn’t have the tools for success and he was very nice. They only got 3 stars for the pool alone."

"We enjoyed our stay!"

"Me and my newly married husband stayed here for our little getaway the day we got married and everything was perfect! The room was very clean and stay stocked with towels and everything we needed, they even clean the room and left our belongings nicely put up while we were out and about. The staff was very accommodating and helpful as to any questions we had, the pool was also very nice and there was a couple of different pools to move around through with a hot tub included! The only thing that I would say is definitely keep in mind that it isn’t a all inclusive and the only thing that surprised me, but wasn’t too bad, was that there was no microwave in the room or in a common area so we had to pay to have one sent to the room and it was a fee for everyday we kept it. I would definitely recommend this place for couples but also families because it was very family friendly!"