In Courtallam, a hotel needs to offer a certain number of upscale conveniences to earn 5 stars. These can include on-site gyms, spas and saunas, gourmet restaurants, luxury toiletries, premium bedding and more. What also sets 5-star hotels apart is their superior standard of service. You'll enjoy things like in-room massages, concierge services and nightly turn-down services. Some may even offer special touches such as welcome gifts.