Faultless guest service is at the heart of every 5-star hotel in Pleasant Lake. From the second you arrive, staff are at your beck and call, whether answering room service calls 24/7 or providing in-room beauty treatments. In addition, hotels must offer upscale amenities to meet the standard for a 5-star rating. These can include luxury bathrobes, saunas or spas, pools, gastronomic kitchens and knowledgeable concierge.