"The staff was professional and welcoming, and the accommodations were clean and well-maintained. However, I was not informed of a $20 parking fee prior to the charge appearing on my credit card. Upon noticing this discrepancy, I spoke with a staff member named Thomas, who noted that the fee had not been communicated during check-in or check-out. He promptly investigated the matter and ensured that the $20 was credited back to my account. Overall, I would recommend the Hampton Inn-Sherman Oaks...
"The staff was professional and welcoming, and the accommodations were clean and well-maintained. However, I was not informed of a $20 parking fee prior to the charge appearing on my credit card. Upon noticing this discrepancy, I spoke with a staff member named Thomas, who noted that the fee had not been communicated during check-in or check-out. He promptly investigated the matter and ensured that the $20 was credited back to my account. Overall, I would recommend the Hampton Inn-Sherman Oaks...
Mary