Find hotels near Arts on Main, Charlotte from AED 209

"It was nice"

"Rooms smelled horrible/bad, front desk staff some were great, some were not helpful at all."

"This was a really nice hotel very clean staff was great I only stayed one night but my experience was great"

"The airport shuttle was easy to call and schedule. I wasn't expecting to stay at the Ritz, but typically I view a Doubletree as a solid property to stay at, better than a comfort inn. Every Doubletree I stayed at prior was always clean and well maintained. this one was a bit beat. While the staff was friendly and the bed/pillows were comfortable, the room showed signs of not being clean. There was a booger like substance on the desk chair, there were dirt marks of some sort at the bottom of all the furniture in the room. The bathroom ceiling was wrecked, as if there was a leak and it was very poorly patched. Some of the fixtures were starting to show their age with a bit of rust. The curtains were filthy, stains all over them. This property needs a good deep cleaning and a bit of a refresh overall to get up to the doubletree standard I usually see in other locations."

"Everyone was very Kind!!!!!!!!!"

"Brittany at the front desk was great! Overall great experience."

"The floor was nasty... like nobody mops it. Swiped a little white towel on the bathroom floor it was straight brown, the towels had hair.. i genuinely had higher expectations. Other then that the room looks great. I felt disgusted and uncomfortable to walk barefoot though. Big issue! "

"The light in the bathroom was so poor it was hard to see and do makeup. The overall stay was nice."

"The airport shuttle was prompt but the driver confusing about which Hyatt I was going to, insisting that I tell her what phone number I called for a ride. The staff from all 3 shifts that i encountered were overall “indifferent”. I needed help with my luggage and there was no one to assist. I could accept that at night but in the daytime at check out that was ridiculous. I was told that housekeeping would normally help, but they weren’t available. I am disabled so it was a struggle for me to get my bags on the cart and down to the lobby as I waited for my ride. I had asked for a late check out but was denied only after they asked my room number and my name - hmmm. I saw a housekeeper as I was retrieving a cart so I asked the front desk clerk if that housekeeper could help me with my luggage and she said “No, they are all on lunch break.” (So if they were all at lunch, then they weren’t cleaning rooms so why couldn’t I have a late check out?). Breakfast was very disappointing. I was really looking forward to breakfast since I had stayed in a Hyatt Place only one other time, in Atlanta, and it was really great. This breakfast did not compare. "