Find hotels near beach, Tulum from AED 884

" To whom it may concern, I am writing to formally demand a full refund for the final four nights of my stay at Umi Tulum (February 21, 22, 23 and 24), following a severe security breach and management's failure to provide a habitable, secure environment. The Incident: On the night of Saturday, February 21, the lock on our primary entrance—a beachfront sliding glass door—failed completely. At 12:00 AM, hotel staff spent 90 minutes drilling the lock out of the door. From 1:30 AM on Saturday until our checkout on Tuesday, February 24, our room remained entirely unsecured. The door opened freely from the outside with no functioning locking mechanism. Failure to Remedy: Despite being told the lock would be repaired by Monday, no repairs were ever made. We remained in an unsecured room for three consecutive nights. Furthermore, this occurred during an active military operation and while the US Embassy had issued a "shelter-in-place" advisory for American citizens in the region. The hotel’s inability to provide a locking door during a period of heightened civil unrest is a gross violation of basic safety standards and the "Guest Promise" established by Expedia. Requested Resolution: Upon checkout, front desk staff refused to offer "

"Beautiful property that felt luxurious yet not pretentious. Food was excellent and loved the cappuccino smoothies! We stayed in a suite that had a private plunge pool and it was gorgeous! Staff went above and beyond with making sure we had everything that we needed and made our room spotless every day."

"Ocean front room was perfection! Watching the sun rise over the ocean from bed, having breakfast served on the patio while watching the waves, listening to the sounds of the surf while drifting off to sleep all made the trip magical! All the staff were lovely, food and drinks were delicious and perfect location on the beach! Highly recommend for anyone looking to relax."

"Loved the experience"

"Our stay at Casa Malca was absolutely wonderful from beginning to end. From the moment we arrived, we felt welcomed and cared for, and that feeling stayed with us throughout our entire stay. The property itself is truly unique — a perfect mix of art, design, and nature. It has a relaxing and peaceful atmosphere that makes it easy to disconnect and simply enjoy the surroundings. Every corner of the resort feels thoughtfully curated, yet warm and inviting at the same time. Our room was huge, beautifully designed, and extremely comfortable. The beds were especially cozy, making it easy to unwind and get a great night’s sleep after long days by the sea. The staff was exceptional — genuinely kind, attentive, and always ready to help. From the front desk team to the restaurant staff and the people working on the beach, everyone went above and beyond to make sure we had the best experience possible. The beach was beautiful, with soft sand and stunning views. Even though there were waves during our stay, it only added to the charm and natural beauty of the setting. Overall, Casa Malca is a special place that offers a perfect combination of comfort, tranquility, and character. We left with amazing memories and would absolutely love to return."

"Everything was perfect "

"This wonderful spot and we had a fantastic time. The cabins are clean, beds and sheets are soft and the beach is spectacular. The food and service is excellent. It’s different than your typical vacation spot. By the time we left the staff and other guests felt like friends and family. And there are cats!! "

"We absolutely loved our stay at this gorgeous property! It is stunning – both the property and the location. It is right on the beach and in a reserve, so it is quiet and secluded. The house is unique with a variety of spaces to relax, recharge, and have fun, both inside and outside of the house (e.g., several bedrooms and bathrooms, a kitchen, living space, and then several outdoor decks both covered and open air). The sunsets and sunrises are spectacular with day after day of warm breezes and your own private beach! Jesus could not be more responsive and helpful. He is wonderful. He made sure we had anything we needed and responded to us quickly before, during, and after our stay. He makes this rental feel like home. The staff do too. We had AMAZING food each day. The house was always clean. Anything we needed was taken care of by the kindest and warmest staff. 10/10 with no reservations. We cannot wait to go back!"

"Great spot "