2/10 سيّئ للغاية
Kevin
مسافر برفقة شريك
23 سبتمبر 2025
عناصر لم تنل الإعجاب: النظافة، والعاملون ومستوى الخدمة، ووسائل الراحة، وحالة المنشأة ومرافقها
Nothing to like about this Motel. Stay away at all costs!!!
Firstly, I was told the that the room I booked, the Deluxe, King, Lakeview, with Fireplace was "unavailable".
I was offered a very poorly kept double queen room that we could not even consider staying in. They provided a different double queen room which was only very marginally better.
I was not offered the difference in price. The staff advised to follow up with Expedia. When I went to bring this issue to Expedia, they did not offer any compensation either.
The very small room had very uneven floors, carpet was disgusting, wires, ac adapters, cables dangling/hanging all under the TV which was wall mounted up high. Only one chair and the tiniest desk (un-usable), and the chair was broken (like someone put their steel toed boot through it)
Paneling was coming off walls. The bathtub and surround was all cracked and discolored from smoke.
The list of issues is too long to continue.
They charged $182 for this atrocious room when I booked it on Expedia!!!!!
The staff were unavailable in the morning of checkout, so I could not bring a further discussion of my concerns to ask for a refund for the difference.
As stated, Expedia has not been any help either and I will likely not deal with them any more.
Overall, a truly disappointing experience and proves to me, yet again, that customer services is irrelevant and non-existent in these times.
Very sad indeed.
Kevin
أقام ليلة واحدة (1) في شهر سبتمبر عام 2025
