2/10 سيّئ للغاية
Ibrahim
مسافر برفقة شريك
18 فبراير 2026
عناصر لم تنل الإعجاب: النظافة، ووسائل الراحة، وحالة المنشأة ومرافقها
I booked an 18-day stay through Expedia and ended up leaving 5 days early due to a change in plans. I personally informed the hotel manager 3 days before my departure and clearly requested a refund for the unused nights. He agreed and told me to wait until the booking processed and to follow up at the end of the month.
When I followed his instructions, he first delayed the process saying he was on vacation. After he returned, he told me to contact Expedia instead. Expedia attempted multiple times to reach the hotel but received no response. Eventually, once they did get in touch, the manager denied the refund entirely — contradicting what he had personally promised me.
This was extremely unprofessional and dishonest. If the refund was not possible, that should have been clearly stated from the beginning — not after weeks of delay and avoidance. I trusted the manager’s word and was misled.
I would strongly recommend future guests get any early checkout agreements in writing.
Very disappointing experience.
Ibrahim
أقام 18 ليلةً في شهر ديسمبر عام 2025