Find hotels near Cana Bay Golf Club, Punta Cana from AED 86

"Pool was clean "

"I’ve had better experiences at other resorts, and this is not a place I would personally choose again. I visited to celebrate a friend, as this was her preferred destination. Unfortunately, the stay did not meet expectations. The room was not cleaned daily and was not consistently restocked. There was no concierge available, which made it difficult to get assistance when needed. Additionally, several scheduled events either did not take place or were moved without clear communication. When we asked staff for guidance, not all were knowledgeable or able to provide accurate information. Overall, the experience lacked the level of service and organization I expect when staying at a resort."

"It was a good stay, fairly clean, reasonably good food, great staff, the beach was good for walking with a very active ocean. We had a great 10 day stay."

"Rooms were consistently clean, which I appreciated. However, I had multiple issues with housekeeping entering our room without properly announcing themselves. On at least two occasions, staff opened the door while we were inside changing to replace items like toilet paper. While I understand the intent, basic courtesy like knocking should be standard. Additionally, after returning to our room one day to tip our butler, we noticed a $20 bill missing from our luggage. This raised serious concerns about trust with housekeeping. While the rooms were well-maintained, professionalism and respect for guest privacy were lacking. Aside from that, most of the staff were friendly and helpful. The pools were enjoyable, but I did notice a sulfur or “rotten egg” smell in certain areas, along with visible signs of algae and buildup near the swim-up bar and jets, which suggests inconsistent maintenance. One of my biggest concerns was the lack of enforcement in adults-only areas. Despite booking the adults-only side for a more relaxed experience, we repeatedly encountered underage guests drinking, smoking, and occupying spaces like Coco Disco, the casino, and bars. This significantly impacted the atmosphere and ultimately took away from what should have been a more enjoyable experience for my wife and I. Many of the adults we spoke to about the Coco Disco often referred to it (mockingly or jokingly) as “Epstein’s Island” due to the large amount of children being let into the night club. "

"It seems like a cool Hotel; but on our stay every amenities was under maintenance. We planned our trip thinking on the kids and the kids pool had only 2 slides of 4 working and the tipping bucket wasn’t working; the lazy river wasn’t a river; was a normal pool, also under maintenance; kids playground close. Bad time, I guess but same prices? "

"Muy bueno "

"Communication from property manager not good at all. Lack of support and kept excuses “sorry” for issues in the property. No one from maintenance in the evening. We arrived and there was no water, lack off of communication. No water for about 10ths. Couldn’t use the restroom nor other options were provided. Toilet sit was broken and nothing was mentioned "

"This place was absolutely horrible from the minute. We were trying to check in, which was an hour away cause nobody came and gave us anything to bugs in the room, which were horrible and disgusting to the Wi-Fi not working when I work remotely, which was a big issue refrigerator was not working so we had to throw out food. The property manager was contacted and nothing was ever done and when I spoke to her, she didn’t like what I have to say so she started to insult me by saying that I was a blackmailing her because I said I was gonna write a review. I also have pictures that I would love to post of the nasty little critters that were rolling around the whole kitchen counter. this experience was horrible absolutely horrible. "

"The check in is a nightmare, no staff to guide in the location, to contact is only via WhatsApp and I found out bacause someone told me. We have to pay electricity and a deposit when al ready we in advance paid in full . The electricity was on when we could enter the apartment, 30 minutes later was shut down and by 7 pm came back. Very bad experience. Never more use this kind of concept, there is not value for the money paid. Is better to pay one hotel room with all amenities and solve the problem "