2/10 سيّئ للغاية
John
مسافر برفقة شريك
28 مارس 2026
عناصر لم تنل الإعجاب: النظافة، والعاملون ومستوى الخدمة، ووسائل الراحة، وحالة المنشأة ومرافقها
I did not originally plan to stay at the Krystal Grand Cancun. My partner and I ended up there unexpectedly after leaving another resort due to a serious safety concern. At the time, we simply needed somewhere safe to stay on short notice. Unfortunately, dealing with this hotel afterward has turned into another frustrating experience.
The stay itself was fine for what we needed in an emergency, but the real issue has been the lack of professionalism after checkout. We have been trying to obtain proper documentation and receipts for legitimate dispute and insurance purposes, and instead of straightforward customer service, we have been met with unnecessary resistance and delays. This should be a very simple request that any reputable hotel handles without issue.
When someone is dealing with the aftermath of a stressful travel situation, the last thing they should have to do is fight a hotel just to get basic paperwork. It gives the impression that guest support only exists when everything is easy, not when a customer actually needs help.
If management is reading this: providing accurate receipts and documentation is basic hospitality administration, not a special favor. Guests should not have to chase you for it.
I cannot speak to the resort as a vacation destination since that was not our situation, but based on the customer service experience alone, I would strongly recommend improving how post-stay issues are handled. Professional communication and simple documentation
John
أقام 6 ليالٍ في شهر مارس عام 2026
