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Hotel Santa Alejandria

3.0 star property
Hotel with a 24-hour front desk, 5-minute walk to Clock Tower

Choose dates to view prices

Photo gallery for Hotel Santa Alejandria

Interior entrance
Staircase
Interior entrance
Interior detail
Exterior
Hotel Santa Alejandria, in Cartagena Walled City, offers a peaceful retreat with a sunny terrace, in-room WiFi, and tour assistance. Guests love the attentive staff who enhance the experience with their helpful service.

Reviews

8.0 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Room service
  • Housekeeping
  • Air conditioning
  • Free WiFi
The current price is AED 232
AED 232 total
21 Nov - 22 Nov

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Double Room, 1 Double Bed

Double Room, 1 Double Bed | Premium bedding, in-room safe, blackout drapes, free WiFi

Double Room, 1 Double Bed

8.8 out of 10
Excellent
(10 reviews)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Private bathroom
Cable channels
Wardrobe or closet
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room, 2 Twin Beds

Twin Room, 2 Twin Beds | Premium bedding, in-room safe, blackout drapes, free WiFi

Twin Room, 2 Twin Beds

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Private bathroom
Cable channels
Wardrobe or closet
  • Sleeps 3
  • 2 Twin Beds

View all photos for Double Room, 1 King Bed

Double Room, 1 King Bed | Premium bedding, in-room safe, blackout drapes, free WiFi

Double Room, 1 King Bed

7.4 out of 10
Good
(11 reviews)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Private bathroom
Bathrobes
Cable channels
  • Sleeps 3
  • 1 King Bed

View all photos for Suite

Suite | Premium bedding, in-room safe, blackout drapes, free WiFi

Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Private bathroom
Bathrobes
Cable channels
  • Sleeps 4
  • 1 King Bed

View all photos for Economy Double Room without window, First Floor

Economy Double Room without window, First Floor | Premium bedding, in-room safe, blackout drapes, free WiFi

Economy Double Room without window, First Floor

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Private bathroom
Cable channels
Wardrobe or closet
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Map
Calle de la Cruz No. 9 – 42, Cartagena, Bolivar, 130001

What's nearby

  • Walls of Cartagena - 3 min walk - 0.3 km
  • Clock Tower - 5 min walk - 0.4 km
  • Cartagena de Indias Convention Center - 6 min walk - 0.5 km
  • San Felipe de Barajas Castle - 13 min walk - 1.1 km
  • Bocagrande Beach - 3 min drive - 2.1 km

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 9 min drive

Restaurants

  • ‪Restaurante la Tinaja - ‬4 min walk
  • ‪Restaurante La Mulata - ‬2 min walk
  • ‪Restaurante Carmen - ‬3 min walk
  • ‪Quero Arepa - ‬2 min walk
  • ‪Townhouse Rooftop - ‬3 min walk

About this property

Hotel Santa Alejandria

Hotel near Clock Tower
Close to Cartagena de Indias Convention Center, Hotel Santa Alejandria provides amenities like a terrace. Guests can connect to free in-room WiFi.
Additional perks include:
  • A roundtrip airport shuttle (surcharge), concierge services, and luggage storage
  • Tour/ticket assistance, a front-desk safe, and a 24-hour front desk
  • Guest reviews speak highly of the helpful staff
Room features
All guestrooms at Hotel Santa Alejandria boast comforts such as premium bedding and air conditioning, in addition to amenities like free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with cable channels
  • Refrigerators, daily housekeeping, and electrical adapters/chargers

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  • Housekeeping
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Roundtrip airport shuttle (surcharge) from 6:00 AM to 10:00 PM on request

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Shared refrigerator

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Electrical adapters
  • Free local calls
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for COP 60000.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: COP 50000 per vehicle (one-way)
  • Rollaway bed fee: COP 60000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Parents traveling with a child under 18 must present the child's identity card upon check-in. If only one parent or legal guardian is traveling with the child, that parent or legal guardian must also present a notarized consent of travel signed by both parents.

We should mention

This property does not have elevators
If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Only registered guests are allowed in the guestrooms

Property is also known as

Hotel Santa Alejandria Cartagena
Hotel Santa Alejandria
Santa Alejandria Cartagena
Santa Alejandria
Hotel Santa Alejandria Hotel
Hotel Santa Alejandria Cartagena
Hotel Santa Alejandria Hotel Cartagena

Frequently asked questions

Is Hotel Santa Alejandria pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hotel Santa Alejandria?

This property doesn't offer parking.

What time is check-in at Hotel Santa Alejandria?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel Santa Alejandria?

Check-out is at noon.

Does Hotel Santa Alejandria provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 6 AM–10 PM on request. A fee of COP 50000 per vehicle applies.

Where is Hotel Santa Alejandria located?

Located in Cartagena Walled City, this hotel is within a 10-minute walk of Fernandez Madrid Park and Clock Tower. Cartagena de Indias Convention Center and Bocagrande Beach are also within 1 mi (2 km).

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Reviews

Hotel Santa Alejandria Reviews

8.0

Very Good

8.6

Cleanliness

8.8

Location

8.8

Staff & service

8.0

Eco-friendliness

7.8

Property conditions & facilities
Rating 10 - Excellent. 228 out of 604 reviews
Rating 8 - Good. 237 out of 604 reviews
Rating 6 - Okay. 77 out of 604 reviews
Rating 4 - Poor. 31 out of 604 reviews
Rating 2 - Terrible. 31 out of 604 reviews

Reviews

10/10 Excellent

paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location.
Stayed 4 nights in Jul 2025

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellenr staff. Good breakfast. Very friendly staff
Stayed 3 nights in Oct 2025

8/10 Good

Chandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for the money. Good breakfast, convenient to everything. Speedy check-in and checkout.
Stayed 7 nights in Apr 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service
Located in great area, very nice hotel with nice friendly staff and very avarage, standard rooms
Stayed 3 nights in May 2023

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
I had a very nice stay at the hotel. I became dehydrated while I was there and spent a day in bed, feeling like death. The wonderful ladies there got me an electrolyte drink and were very kind.
Stayed 7 nights in May 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in a Good location and close to everything
Stayed 3 nights in Dec 2023

8/10 Good

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was comfortable. The team was very cordial and helpful. The Manager at the time, Marilyn, was very nice and approachable, easy to talk to and always willing to help.
Stayed 3 nights in Mar 2025

10/10 Excellent

Miss P M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay

The staff were wonderful - helped with our limited Spanish and were so patient with us. Booked a second night and they were so accommodating. The room was lovely and clean and breakfast was delicious! Location was super central and they kept our bags for us after check out which was really appreciated
Stayed 1 night in Nov 2024

10/10 Excellent

Paulo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Premium location
Stayed 1 night in Jul 2024

8/10 Good

Janice

Liked: Cleanliness, staff & service
Cute little hotel run by females, clean, location is amazing, shops right at your doorstep. For an older hotel I would still recommend as it's location is great and price is amazing.

8/10 Good

Chris

Liked: Cleanliness, staff & service
First of all, lets be clear.if you are looking for luxury move on. This is a cute old hotel in the heart of the old city, plenty of places to eat, drink, visit. Rooms are ok, tv, shower, AC. Cannot complain as the price is very reasonable.

2/10 Terrible

alan fernando

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I chose the option to pay part of the amount through the app and the rest at the hotel. The hotel charged me for everything, including what I had paid through the app, and they gave me no other option than to pay and fix my problem with the app, despite showing the payment receipts.
Stayed 5 nights in May 2025

6/10 Okay

Yuzhen

Liked: Staff & service
Had a big cockroach crossing on my bed. Also breakfast was small portion. But the location of the hotel is very convenient.
Stayed 1 night in Jul 2023

10/10 Excellent

gurpreet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located. Everything is close by. Clothing stores in front and to the left and right of the property. Grocery store at the corner (30 second walk). Bell tower 4 blocks away. Very safe and touristy area. Free breakfast in the morning. WiFi and air conditioning is perfect. Bed and shower are good. To be in the heart of it all at such an excellent price makes it even better! I will be back soon!
Stayed 3 nights in May 2024

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Todo estuvo excelente
Stayed 1 night in Aug 2025

8/10 Good

Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Agradable lugar en el centro de la ciudad, a buen precio
Stayed 7 nights in Sep 2025

4/10 Poor

jean louis

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Doesn't match the pictures at all or they were taken years ago. Several negative points that must be taken into account: parental suite without shower curtain, holed towel, windows that cannot be opened because they hold with skotch, door with a hole in the handles and cleanliness not present (towel with traces, splash on the walls, drawers with hair, mould on the toilet).
Stayed 6 nights in Aug 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely, intimate historic hotel in walled city

I very much enjoyed my stay at the Hotel Santa Alejandria and would definitely return! The price was also excellent and includes made-to-order breakfast each morning. It's an old colonial building and the staff are warm and helpful. The location is excellent, as you can walk to anywhere within the walled city within about 10 minutes, and I felt very safe, as there's a locked gate at the front. I had a couple minor issues with my room--dripping AC, lack of bathroom shelf, etc.--but these were quickly addressed by the hotel. The bed was very comfortable and I had no issues at all with noise from the street. There's a big porch on the 2nd floor with lots of plants so you can sit outside if you'd like.
Stayed 4 nights in Jul 2025

10/10 Excellent

Gibran

Liked: Cleanliness, staff & service, amenities
Tiene buen ubicación, a las instalaciones le falta mantenimiento
Stayed 2 nights in Jul 2025

10/10 Excellent

Ms. Johanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always come to Cartegena. I have never stayed at this facility. I was leery at first because the price was so amazing. I couldn’t believe it so I booked it and I will tell you this was such a pleasant experience. I come to Cartegena every 2 to 3 months, I will definitely ensure that I come back to only this hotel and I’m going to bring my family as well. The staff is so understanding and so loving and so sweet—they really are the jewel of this property. This is the most convenient hotel I’ve ever stayed in when I come to Cartegena— it is so close to all of the shops and restaurants and attractions. The breakfast that they make in the morning I’m definitely going to miss as this is my last day here I wish that I could stay longer if only I didn’t have to go to work. It was such a blessing to find this property and again the affordability is unmatched the older reviews mention bedbugs. I did not have any bedbugs whatsoever. In fact, the facility was extremely clean. I read another review that mentioned about the hot water and I would like to add that the hot water is amazing. All you have to do is let it run for about 3 to 4 minutes and it works perfectly fine and stays hot. As a solo female traveler I felt safe and I really loved that they give you a map as soon as you arrive, though I know the city well I thought that was very unique and thoughtful. Diana, Camila, Victoria, and Alejandra—THANK YOU AND GOD BLESS YOU! I’ll see you soon! Johanne
Stayed 4 nights in Jul 2025

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Simply not completely clean, hair several places, the floor could also use a proper cleaning. Also very loud as it was right next to the reception. The people in the reception were nice and the breakfast was simple but good.
Stayed 1 night in Jul 2025

8/10 Good

Enrique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recomendable y muy céntrico
Stayed 4 nights in Jul 2025

8/10 Good

Alejandro

Liked: Cleanliness, amenities, property conditions & facilities
Muy bien cuidada, recomendada para estancias familiares
Stayed 4 nights in Jul 2025

10/10 Excellent

Gabriela

Liked: Amenities
Muy bonita experiencia muy atentos
Stayed 1 night in Jul 2025

2/10 Terrible

SHIRLEY

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No me dieron soluciones para mi reembolso de dinero
Stayed 1 night in Jun 2025