Terrible and irresponsible staff. I was sent instructions that on arrival you will receive a digital key in JustIn app, when I arrived it was late hours and followed every instruction but couldn’t find any key. I had to stay outside for hours till 1 a.m in the morning in total unsafe environment and my phone battery dead, couldn’t even had other options to got to at such late hour. I had to then sleep on the couch, there was not a single person responding, tried tens of different numbers. Then in the morning a person came and gave me physical keys, I went to my work meetings and again when I came back tired, my keys were not functioning. I had to sit on the floor for several hours and call tens of different people each one saying I am not responsible, I should call that person, expedia or third party etc. I made video and send it to them/emailed, then they send another key after several hours. The place is literally like a bank locker, have three different heavy doors with digital locks. It gave me a terrible time, thinking I might be locked again and there will be no one responding again. The place doesn’t even have someone there at the reception to talk to and they don’t pick up the phone either.
I almost missed important meetings, was sleep tired and had a terrible experience. Please don’t book it unless they address the key issues, apparently people before me had similar issues and I read it after getting stuck in their mess.
