"Warm welcome, friendly staff, fabulous amenities, fantastic location "

"Room was outstanding, very spacious with a very comfortable bed and good quality fittings. The young lady who checked us on was excellent, resolving a minor issue with an unneeded cot (Expedia issue). Looking forward to visiting again."

"A great stay, central for everywhere we needed, easy access to the station and short walk to the therma spa."

"The friendliest hotel I have stayed in, ever. The staff were delightful - hospitable, kind, engaging and very efficient. The hotel fully lives up to its globally iconic location in one of England's most beautiful cities, steeped in history and culture. It was amazing that such a 'top-end' hotel is dog friendly too... We felt very special during our stay and would love to return. Worth every penny...!"

"Spotlessly clean room, very comfortable bed and friendly staff. Best possible breakfast."

"All facilities so accessable. Clean and warm."

"The whole place was clean, well organised and the staff v friendly and helpful. My only moan and definitely not a complaint is perhaps you could allow for the heating to be on in the room and bathroom a little longer. It was a bit chilly at times especially now that the weather has turned. But otherwise really lovely "

"Beautiful, large rooms. Cozy lounge. Helpful staff at check-in and bar. Good location."