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"Beautiful property. Staff in restaurant in spa were lovely. Bar lady in hotel was miserable. Front of house staff could have been more friendly. Could be an amazing experience. Management needs to work on the staffs front of house skills."

"Roof Restaurant was closed earlier"

"Very central and in a great location. Understaffed at check in, we had to wait for the only person working the front desk to"

"Stayed overnight for an anniversary, very nice spacious room with bathtub, lovely touches with welcome note chocolates, teas and biscuits. Nicely situated, close to town and historical sites. Overall had a really pleasant stay and would recommend."

"Staff are very friendly and helpful . Room is very clean Breakfast is very fresh and good Only disappoint is down stairs public toilet not very clean Why are you changing the guest a car park fee ( only £3 )"

"Very nice old building, immediately adjacent to the entrance to Canterbury Cathedral ticket office. Centrally located on the Royal Mile. The main downside is that parking is about 1/4 mile away and Ubers and Taxis can only get you within 100 yards of the door"

"We had a two bedroom cottage again this time because we brought our dog - it's fantastic for that reason but the standard of cleanliness was not great tim"

"Staff were helpful. The bed was very comfy and the room was clean and big. The breakfast was nice and fresh and the check in/ check out was very easy."

"Cosy room at first, then it got chilly. I asked for a heater which did a cracking job of heating the room. The staff I talked with realised the central heating had turned off so she rectified that immediately and the place warned up rapidly. TV didn't work. Shower attachment was broken. I reported these in my way out & she said they had been so busy that there was no opportunity to get the operators in to fix things. Good problem to have!"

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