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"Everything about this hotel is sub-standard. Overall had a very poor experience at this hotel."

"Reception staff was very helpful over the phone to find the Hotel. Private parking very safe and easy to access with a large car. Check in speedy and smiling. The room on the first floor (as requested). Lock in the door close not to accept the key. Had to fight hard to get in and out. Room large enough but needs renovation as i.e the wall paper hangs out its last days. Bathroom needs to be fixed especially the shower and the water running under the door. We hope we got the worst but expected to get the best."

"It didn’t say anywhere that this apartment is part of an old age home. The pictures of the communal spaces for the property are for the use of the care home residents. All of the property facilities are clearly for elderly residents. The shower room is designed for wheelchair users. I’d understand if the property was advertised as being designed for disabled people, but it is just because it is part of a care home. They are clearly just renting out rooms they’ve been unable to sell to elderly residents. Most of the things in the room had been bought from Amazon Basics, so you have an idea of the level of investment and care going into the property. The apartment was filled with bugs crawling all over the walls and windows and we couldn’t wait to leave. Not exactly an apartment, and certainly somewhere you’d want to spend as little time as possible."

"Fantastic, warm, welcoming, polite helpful staff. Good dinner menu, food and service were excellent. Rooms were immaculate, clean, tidy, just perfect. "

"Great location close to town centre and river Allier. Rrally helpful staff on reception and at bar ( shame about restaurant manager who was unnecessarily inflexible and lavking any customer service!)"