"Weāve stayed at Delta Hotels Riviera Nayarit three timesāSeptember, October, and most recently in March during spring break. Unfortunately, this last visit was a disappointment, especially since it was our first time bringing my parents.
The resort was extremely busy and felt overcrowded, with not enough staff or amenities to support the volume of guests. Service overall wasnāt as warm or attentive as we had experienced in the past. The front desk in particular came across as rude and not very attentive, which set the tone in an unfortunate way. On the other hand, the housekeeping team was amazingākind, consistent, and one of the highlights of our stay.
The food, which had been phenomenal on our previous visits, was noticeably lacking this time. The Pantry in particular was under-serviced, not very clean, and several machines were out of order. It didnāt reflect the quality we had come to expect.
The property itself is beautiful, and the poolsāincluding the kids poolāare a highlight. The taco stands were great, and the ceviche was phenomenal. That said, the resort doesnāt quite deliver a luxury experience, and small details matter. For example, the road leading to the beach club could really use some attentionāit doesnāt match the overall price point or setting.
This resort truly has so much potential, but it would benefit from more staffing and additional dining options beyond the buffet to better accommodate guests, especially during peak times."
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