Search Hotels in Richmond-upon-Thames

"The service was inconsistent at times, some employees more proactive than others in helping you."

"Breakfast was fresh but same menu for 4 days. No change. "

"Check in took forever. Some floors are very dated."

"The double bed room assigned was smaller than I expected. I guess I could have made a mistake by not using a queen size room. The sink was a little bit clogged so water didn’t run through quickly so I had to wait in between usage. Toilet paper roll always jumped off from the rack, which was annoying."

"Wonderful staff. Great location."

"room not so clean and small"

"We've stayed in this Zedwell several times. This time the pillows wete very flat and when i contacted the concierge number (via whatsapp) for more pillows, I didn't get a reply but i did get a message through trying to upsell late check out and luggage storage which was annoying!"

"Really liked this hotel. Location was perfect and hotel was well appointed and very comfortable. The only negative we had was, as older people, having to take a detour to get an elevator down (escalator up, long staircase down) and one day both available elevators were out of order!"

"Good since refurb. Sneha on front desk was sweet!"