"Different vibe once you got off the elevator. Elevator bathroom and hallways were not clean. Room was run down things were dirty and not cleaned well. I booked a club level room and breakfast was to be included. It was not included when I asked in the morning. Ordered from the restaurant and it took a really long time just to get my food. I was not eating in the restaurant. I couldn’t imagine the wait if I was dining in. "

"The staff was very friendly and we appreciated the vouchers for the museum. However, the lack of a proper door on the bathroom was an issue. The floors could also use replacing. They were coming up and in pretty rough condition. "