"My stay was disappointing due to a string of service and maintenance issues. The escalators are under renovation, and unfortunately the staff didn't make up for the inconvenience — service overall felt unhelpful. Check-in is kiosk-only, with the hotel bar doubling as the front desk if you need assistance, and there are no phones in the rooms. In my bathroom, the body wash bottle was broken and leaking, and despite reporting it, no one brought a replacement. Housekeeping also missed my room;...

"The room was comfortable and clean. I thought it it wasn't very well equipped for being a 4 star hotel. I paid £170, as a single guest and this did not include breakfast and there is no parking at the hotel. There was no iron in my room and I needed to prepare my clothing for work. There was also no phone in the room to contact reception to ask for an iron. I know air conditioning and a fridge is a luxury but an iron is basic. There was a nice large TV but the signal was dreadful and kept...