"Staff r very friendly "

"The location is near the Central Station and the L2/L3 station. It's also near Asian restaurants, and because of that, the area is a little untidy. The hotel is a little old, and feels like a 4-star hotel at most, rather than 5-star. The guest service is actually non-existent. As an example, the iron was missing from our suite, but after calling the guest service and asking the front desk in person, it was promised to be sent to our suite but we didn't get it. Also the laundry machine was very...