"The manager, Matt, was especially helpful & friendly. Check in was quick and welcoming. Had 2 Queen bedroom on top floor overlooking the Thames. Room was very nicely decorated, has 3 mirrors, beds excellent, lots of room. Walk in shower and bathroom good size. Many large, beautifully decorated rooms to eat in and a large patio on the river front. Lots of entertainment by the various birds on the river. By far the best hotel we've stayed in for years."

"This place feels like an odd mix — some aspects feel like a hip boutique hotel while others seem a bit “budget.” There is no actual lobby or dedicated hotel staff in the evening, so you collect your key from the large bar on the ground floor. The rooms are nicely decorated and well appointed (eg, nice bathroom fixtures, Nespresso machine in room), though quite dark. Good location in historic city centre. Nice touches like a refrigerator on the corridor that has bottles of cold filtered water."

"Staff were very friendly"

"I loved this place. When I go to England, I enjoy these smaller, transformed hotels much more than bigger ones and Hand and Spear has been the best. The room I got was spacious with ample wardrobe space and beautiful decor. The bath was insane with a beautiful claw foot tub. I’m very self-sufficient when I travel so I don’t expect a room made up each day but I’m sure they would accommodate you and they quickly brought extra towels when I asked. The thing is…my room had food and a little fridge...

"Bar staff were not very helpful when checking in and left me waiting for the manager for 15 minutes and was ignoring me and non-responsive when I would ask what the delay is. Other than that the experience was fantastic, the room was lovely, the restaurant was lovely, can’t complain. Just the check in experience left a slight sour taste."

"Greeting on arrival not great, disorganised and manager swore behind bar for all to hear. Room very tired and waited 55mins for our breakfast to arrive. Overpriced for what it was, definitely won’t stay again."