Find all hotels by Best Western in Hitchin from AED 190

"Good staff and the breakfast is excellent. The bar staff are good but the charges are suspect. Bought the same drinks three times but was charged differently each time. I do not understand how that works! "

"The staff were perfectly pleasant and helpful, and the reception area looks lovely. However, the room itself was extremely disappointing—especially considering the price paid. The bathroom was in poor condition, with a mouldy, deteriorating bath and worn strips coming away. The curtains were dirty and stained, and tiles were broken and falling apart. Even the USB chargers by the bed weren’t functioning properly. Overall, the condition of the room was shocking. I arrived at 9pm and was leaving again at 5am, so I didn’t have the time to request a room change, but it’s safe to say I wouldn’t choose to stay here again. A real shame given the positive first impression at reception. I have since been given points to help towards another hotel booking for the future. But I still had to write an honest review for future people booking"

"Clean room Quiet Personal super Good breckfast"

"Quite basic hotel but does the job"

"Although the hotel is extremely close to the railway station, it’s in an odd area of the centre of town where you have to walk up to it via a car park ramp. There is an access staircase from the other side in town, right next to an door of the Arndale Shopping Centre, but this was a hang out area for lots of young men, playing loud music into the early hours of the morning, and did not feel a safe place to walk through. Once inside, the hotel staff were extremely friendly and welcoming and the hotel itself was kept extremely clean. Breakfast was OK but the cooked items were standard items and although I didn’t eat late on the first morning, did seem like they’d been there for quite a while. I don’t think the mushrooms, very pale in colour, had seen a frying pan. The Greek yogurt, frozen berries, honey and pancakes were a much better option on day 2. I had a single room, which was well proportioned and had all I needed. The problem was that, due to the noise coming from below outside, I had to have the window closed and the room was then too hot. Due to the noisy, unsafe feeling, location of the hotel, and resulting problems associated with this, I’d have to think carefully before starting here again. 10/10 for staff friendliness and helpfulness though throughout my stay. "

"Very nice, good spec, good service, good value. As usual! Loved the “free” upgrade - thank you!"

"The room 247 I stayed in was dirty bed mattress was old like lying on old springs. The main complaint was the window there was a safiwire on which I understand but no handle on frame for air in room but most of all a fire hazard as you could not open "

"Great stay very central and clean"

"Great weekend at Horwood House Hotel. Facilities were very good , grounds were beautiful to wander in and staff were very helpful. I would definitely recommend. Only downside - we booked a deluxe room but there was only 1 chair to sit in. We requested another one , but did not receive one."