2/10
Our stay at Mia Reef Isla Mujeres was a complete disaster from start to finish. The resort looks NOTHING like the pictures advertised. We booked and paid for a room with double beds, and were given ONE regular bed and a portable bed shoved under the AC unit—which leaked water directly onto it! No blanket, no pillow—our son, the guest of honor for this supposed graduation trip, had to sleep on that soaking wet, old excuse for a bed.
The beach and water? Covered in seaweed, reeking, and looking NOTHING like the crystal-clear views shown online. The dock, where we hoped to take family pictures, was completely unusable due to bird droppings everywhere. It stunk so bad it turned our stomachs.
We borrowed snorkeling goggles from the resort, didn’t even get a chance to use them—just tried to adjust the strap and it snapped. They charged us $30 for it and held onto our passport as leverage in case we refused to pay! Unbelievable.
The worst part? The resort served alcohol to our 17-year-old son without our permission! Even though the resort uses wristbands and he was clearly wearing a minor’s color-coded one, they still gave it to him. Completely unacceptable.
We were under the impression that this was a peaceful, private island. Instead, it’s a nonstop party zone with around 60 yachts and catamarans bringing crowds of tourists onto the resort every day. There was no peace or relaxation at all.
We tried to raise these concerns, but none of the staff spoke English.
Natalya
أقام 3 ليالٍ في شهر مايو عام 2025
