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Holiday Inn Express Hotel & Suites Jackson NE by IHG

2.5 star property
Hotel in Jackson with free breakfast and a fitness center

Choose dates to view prices

A free breakfast buffet, dry cleaning/laundry services, and a gym are just a few of the amenities provided at Holiday Inn Express Hotel & Suites Jackson NE by IHG. In addition to a business center, guests can connect to free in-room WiFi.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Gym
  • Laundry
  • Housekeeping
  • 24/7 front desk
The current price is AED 345
AED 396 total
includes taxes & fees
15 Nov - 16 Nov

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Suite, 2 Queen Beds (Bath Shower Combination)

In-room safe, desk, blackout drapes, iron/ironing board

Suite, 2 Queen Beds (Bath Shower Combination)

7.6 out of 10
Good
(4 reviews)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Microwave
Coffee/tea maker
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed (Walk-In Shower)

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed (Walk-In Shower)

9.0 out of 10
Wonderful
(22 reviews)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Microwave
Coffee/tea maker
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed (Walk-In Shower)

In-room safe, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed (Walk-In Shower)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Microwave
Coffee/tea maker
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed with Sofa bed (Walk-In Shower)

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed with Sofa bed (Walk-In Shower)

9.6 out of 10
Exceptional
(7 reviews)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Sofa bed - double
Blackout drapes/curtains
Private bathroom
Hair dryer
Microwave
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room

Standard Room | In-room safe, desk, blackout drapes, iron/ironing board

Standard Room

8.2 out of 10
Very good
(10 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Microwave
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 2 Queen Beds

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds

9.6 out of 10
Exceptional
(24 reviews)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Microwave
Coffee/tea maker
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Communication)

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Accessible (Communication)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Microwave
Coffee/tea maker
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed (Walk-In Shower)

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed (Walk-In Shower)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Microwave
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Communication Accessible)

In-room safe, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed, Accessible (Communication Accessible)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Microwave
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible (Communication)

In-room safe, desk, blackout drapes, iron/ironing board

Suite, 2 Queen Beds, Accessible (Communication)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Microwave
Coffee/tea maker
  • Sleeps 4
  • 2 Queen Beds

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includes taxes & fees
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About the neighborhood

Map
55 Parkstone Place, Jackson, TN, 38305

What's nearby

  • West Tennessee Healthcare Sportsplex - 5 min walk - 0.5 km
  • The Ballpark at Jackson - 17 min walk - 1.5 km
  • Old Hickory Mall - 5 min drive - 8.4 km
  • Casey Jones Village - 5 min drive - 9.4 km
  • Union University - 6 min drive - 10.5 km

Getting around

  • Memphis International Airport (MEM) - 86 min drive

Restaurants

  • ‪Love's Travel Stop - ‬5 min drive
  • ‪Dodge's - ‬6 min drive
  • ‪Jonathans Grille - ‬7 min walk
  • ‪Sonic Drive-In - ‬5 min drive
  • ‪SONIC Drive In - ‬7 min walk

About this property

Holiday Inn Express Hotel & Suites Jackson NE by IHG

Property highlights
You can look forward to a free breakfast buffet, dry cleaning/laundry services, and a gym at Holiday Inn Express Hotel & Suites Jackson NE by IHG. In addition to a business center, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • A seasonal outdoor pool
  • Free self parking
  • A 24-hour front desk, smoke-free premises, and a banquet hall
  • 1 meeting room, a gift shop, and a front-desk safe
  • Guest reviews speak highly of the helpful staff
Room features
All 92 rooms feature comforts such as air conditioning, in addition to thoughtful touches like free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with bathtubs and hair dryers
  • 32-inch flat-screen TVs with premium channels
  • Refrigerators, microwaves, and coffee/tea makers

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  • Pool
  • Hot Tub
  • Breakfast included
  • Pet friendly
8.4 out of 10, Very Good, 590 reviews
The price is AED 350
AED 401 total
includes taxes & fees
7 Dec - 8 Dec
Residence Inn Jackson

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:30 AM on weekdays and 6:30 AM to 10:00 AM on weekends

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

The seasonal pool will be open from May 30 to September 08
Pool access available from 9:00 AM to 10 PM
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Hotel Jackson NE
Holiday Inn Express Jackson NE
Holiday Inn Express Hotel Suites Jackson NE
Inn Express Jackson NE

Frequently asked questions

Does Holiday Inn Express Hotel & Suites Jackson NE by IHG have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM–10 PM.

Is Holiday Inn Express Hotel & Suites Jackson NE by IHG pet-friendly?

No, pets are not allowed at this property.

How much is parking at Holiday Inn Express Hotel & Suites Jackson NE by IHG?

Self parking is free at this property.

What time is check-in at Holiday Inn Express Hotel & Suites Jackson NE by IHG?

Check-in start time: 4:00 PM; Check-in end time: midnight.

What time is check-out at Holiday Inn Express Hotel & Suites Jackson NE by IHG?

Check-out is at 11 AM.

Where is Holiday Inn Express Hotel & Suites Jackson NE by IHG located?

Situated in Jackson, this hotel is within a 15-minute walk of West Tennessee Healthcare Sportsplex and The Ballpark at Jackson. Lane College and Old Hickory Mall are also within 6 mi (10 km).

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Reviews

Holiday Inn Express Hotel & Suites Jackson NE by IHG Reviews

8.4

Very Good

8.8

Cleanliness

8.8

Location

8.8

Staff & service

8.4

Eco-friendliness

8.8

Property conditions & facilities
Rating 10 - Excellent. 306 out of 555 reviews
Rating 8 - Good. 134 out of 555 reviews
Rating 6 - Okay. 54 out of 555 reviews
Rating 4 - Poor. 34 out of 555 reviews
Rating 2 - Terrible. 27 out of 555 reviews

Reviews

8/10 Good

Gloria

Liked: Amenities
Room was very clean and quieter than expected.
Stayed 1 night in Sep 2025

10/10 Excellent

Lloyd

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was super friendly. I was greeted upon arrival, offered a cold bottle of water, and the next morning the cleaning staff and everyone greeted and made conversation. I have never had that at a hotel stay. It was enjoyable and the room was nice, quiet, with room darkening shade, and a comfortable bed.
Stayed 1 night in Aug 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service
The breakfast staff was extremely pleasant.
Stayed 3 nights in Oct 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Good value, friendly staff, very adequate breakfast
Stayed 2 nights in Mar 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Enjoyed our overnight stay. Comfy beds and clean room.
Stayed 1 night in Jun 2022

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for the price. The staff were helpful and super friendly.
Stayed 3 nights in Jun 2022

10/10 Excellent

Ladonna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were very friendly, room was spotless,bed was very comfortable, the cookies are awesome 😃😃,we always stay at this hotel when in Jackson Tn
Stayed 2 nights in Mar 2024

10/10 Excellent

ziyad

Good customer service
Stayed 1 night in Nov 2024

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great experience. Everyone was very nice. I would highly recommend this place.
Stayed 2 nights in Oct 2022

6/10 Okay

Carey

Liked: Cleanliness, amenities, property conditions & facilities
Clean, convenient
Stayed 2 nights in Apr 2023

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024

8/10 Good

Cheryl

Liked: Staff & service
Did not feel safe with person standing outside their door late night and early morning.
Stayed 2 nights in Mar 2025

6/10 Okay

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
The towels at this hotel felt like you were staying at a cheap budget motel. If not for the horrible towels, I would have rated it higher.
Stayed 1 night in Jul 2022

10/10 Excellent

Ramona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a busy time checking in on top of a shift change, but both ladies worked to get all 4-5 of us checked in.
Stayed 1 night in Nov 2022

6/10 Okay

Belvia

Liked: Cleanliness, property conditions & facilities
Good
Stayed 1 night in Jul 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Ladies at front desk so nice. Also in the Am when leaving housekeeping saw us leaving room and asked if the room and stay was nice. 3 rd floor young lady working around 9am. Saturday.
Stayed 1 night in Apr 2023

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Everything was wonderful

Everything was wonderful. Check-in was smooth and the person who checked us in was very pleasant. Parking was convenient. The room was clean and the bed comfortable. Breakfast was typical fare but a step up since it had two kinds of eggs and two kinds of sausage as well as biscuits and gravy and all of the expected cold items the day that we were there. There are no complaints at all. It really was a fantastic experience.
Stayed 1 night in Jun 2023

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
It was ok. Shower wasn’t that great. Looked moldy around bottom tiles in the shower.
Stayed 1 night in Mar 2024

4/10 Poor

Theo

Disliked: Cleanliness, amenities
There was kids running the hallways late into the night. Went to breakfast twice trying to eat and both times the food trays were empty. Room had a musty, previous smoker smell. My favorite was the used band aid left on the bathroom counter.
Stayed 1 night in Jun 2024

10/10 Excellent

Natosha

Liked: Cleanliness, staff & service, property conditions & facilities
Trash at breakfast were over flowing and they stopped restocking breakfast at 0030
Stayed 1 night in Jun 2023

8/10 Good

Michael A Rohl

The property is in need of some maintenance. There was a bag of trash in the hallway by the elevator the whole time we was there. The food on the breakfast buffet was not hot. Not enough towels in room, just to name a few.
Stayed 1 night in Apr 2023

8/10 Good

D. Travis

Liked: Staff & service, property conditions & facilities, room comfort

Good not Great

The overall stay was good. We could tell the hotel was understaffed though. There were not any bedding items for the pull-out couch in the room. I had to ask the front desk for them and, after two trips, had some of the pieces, but never attained a full set. The room was generally clean, but the details were not done (i.e. carpet was not vacuumed). In the end it was a comfortable stay.
Stayed 1 night in Nov 2022

4/10 Poor

Stanley

Disliked: Cleanliness, staff & service, property conditions & facilities

Wasted dollars

Could not get the points for downloading the app. Secondly book second night and when I returned to my room 517 the bed was unmade bathroom not cleaned. Room so bad I was placed in room 520 without compensation or apology. I wasted the 269.00 in One dollars booking this room.
Stayed 1 night in Sep 2023

4/10 Poor

Verified traveler

Disliked: Staff & service

Never again

This hotel is very popular with childrens sports teams. The very loud pool party went on until 10pm. Then they came inside to run the halls. Very annoying if you have to work the next day. One of the 2 towels in our room was dirty so we had to share. The next day instead of fresh linens, we received a letter under the door that they didn't have enough staff to clean rooms. Front desk had a lot of attitude. Would not recommend staying here! Accumulated dirt around the edges shows this property is long overdue for a renovation, or maybe it's the lack of cleaning staff.
Stayed 2 nights in Jun 2023

8/10 Good

William

Liked: Cleanliness, property conditions & facilities
1) The room didn't have a coffee maker or individual coffee. I had to dress & go into the lobby just for an initial cup of coffee. 2) The worst thing - the microwave oven button options are written in a foreign language & none turned the oven on. None of the staff in the kitchen, front desk or maintenance had any idea how to resolve to heat my breakfast in my room. It looked like French in Tennessee USA! So frustrating & that's how I left the site.
Stayed 1 night in Apr 2023