I am sorry to write this review..Having stayed many happy times at Serela, since it first opened, this was our most disappointing. The room appeared not to have been cleaned, after last guest? Hair on floor, dirty bathroom and generally not the level of cleanliness which had received in the past. This continued throughout our stay. The toilet was leaking water so it was always damp & smelling unpleasant. Our room was directly above the reception area & at 6.30am loud Indonesian music would begin to play and the pools water fountain would start?? Definitely no sleeping in!! This also continued until early evening. We asked to move room straight away, but as it was full, we had to endure this room for a few days. Once moved to a higher room, and not on the Reception side, the noise was less volume but continued, even after we questioned why so early?, throughout our stay. More disappointing changes was only one English tv channel?, breakfast is even more scarce & mostly Indonesian cuisine, towels are thin yellow and with holes! If you can receive a low rate for the room, Serela is in a good location, the staff are pleasant, it’s safe and has all the basics you need...if you plan to be out all day it will suffice, But at a higher rate...you can definitely find an alternative with more appeal.
