Located in Tower Hamlets, a neighborhood in London, StayInn City Aldgate is near the airport and near a metro station. Oxford Street and Brick Lane are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit London Eye and Madame Tussauds Wax Museum. Check out an event or a game at ExCeL Exhibition Centre, and consider making time for ZSL London Zoo, a top attraction not to be missed. Visit our London travel guide
You'll have the entire apartment to yourself and will only share it with other guests in your party.
StayInn City Aldgate
This smoke-free apartment building features laundry facilities and free WiFi in public areas. Each apartment provides a kitchen with a refrigerator, an oven, a stovetop, and a microwave. For a bit of entertainment, a flat-screen TV comes with digital channels, and guests can also appreciate conveniences like a washer/dryer and an electric kettle. Weekly housekeeping is available.
StayInn City Aldgate offers 15 accommodations with washers/dryers and hair dryers. Each accommodation is individually decorated. Beds feature premium bedding. Accommodations at this 4-star apartment have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathtubs or showers and complimentary toiletries.
This London apartment provides complimentary wireless Internet access, with a speed of 25+ Mbps. 42-inch flat-screen televisions come with digital channels. Housekeeping is provided weekly.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Stair-free path to entrance
Tile flooring in room
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Smoking not allowed
Services and conveniences
Iron/ironing board
Weekly housekeeping
Location highlights
In a historical district
In the city center
Near a hospital
Near a metro station
Near a train station
Near the airport
Safety features
Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
General
1 building
15 units
5 floors
Individual decor
Soundproofing
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Minimum check-in age: 25
Check-out
Check-out before 10:00 AM
Contactless check-out available
Special check-in instructions
There is no front desk at this property
Guests can access their accommodation through a private entrance
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools
Access methods
Access code, private entrance
Pets
Pets not allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
A damage deposit of GBP 500 will be collected before check-in.
Deposit is payable by bank transfer and is due within 24 hours of booking the reservation.
We have included all charges provided to us by the property.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Property is also known as
City Aldgate Apartments Apartment London
City Aldgate Apartments Apartment
City Aldgate Apartments London
City Aldgate s London
City Aldgate Apartments
StayInn City Aldgate London
StayInn City Aldgate Apartment
Stay Inn Apartments City Aldgate
Stay Inn City Aldgate Apartments
StayInn City Aldgate Apartment London
Frequently asked questions
Is StayInn City Aldgate pet-friendly?
No, pets are not allowed at this property.
How much does it cost to stay at StayInn City Aldgate?
As of 9 March 2026, prices found for a 1-night stay for 2 adults at StayInn City Aldgate on 11 March 2026 start from AED 274, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What time is check-in at StayInn City Aldgate?
Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. After-hours check-in is not available.
What time is check-out at StayInn City Aldgate?
Check-out is at 10:00 AM.
Where is StayInn City Aldgate located?
Located in Tower Hamlets, this apartment building is within 1 mi (2 km) of Brick Lane and Tower of London. Tower Bridge and Liverpool Street are also within 2 mi (3 km). Shadwell DLR Station is 6 minutes by foot and Whitechapel Underground Station is 12 minutes.
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Reviews
StayInn City Aldgate Reviews
5.6
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
6.6
Cleanliness
5.8
Location
5.8
Staff & service
6.8
Property conditions & facilities
Rating 10 - Excellent. 26 out of 169 reviews
10 - Excellent
26
Rating 8 - Good. 42 out of 169 reviews
8 - Good
42
Rating 6 - Okay. 25 out of 169 reviews
6 - Okay
25
Rating 4 - Poor. 20 out of 169 reviews
4 - Poor
20
Rating 2 - Terrible. 56 out of 169 reviews
2 - Terrible
56
Reviews
8/10 Good
James
4 February 2026
Liked: Cleanliness, amenities, communication
Nice and clean, fully equipped for a short stay
James
Stayed 1 night in Feb 2026
10/10 Excellent
Fiona
5 December 2025
Liked: Cleanliness, amenities, communication
The apartment was lovely and clean. Easy to access and the bed was very comfortable.
Fiona
Stayed 1 night in Dec 2025
10/10 Excellent
Jack
11 May 2025
Liked: Cleanliness, room comfort, communication
Ok stay
Our stay at this property was ok we stayed for a friends birthday weekend. Facilities were standard tv only had freebies channels not smart like explained in the description and WiFi was not working for the duration of the stay but other than that it was fine.
Jack
Stayed 2 nights in May 2025
8/10 Good
Stephen
27 April 2025
Liked: Cleanliness, communication
Overall was a great stay
Our stay was lovely apart from the bed was too soft so it wasn’t very comfortable to sleep on with my arthritis. Also the fire alarm waking us up very early (just before 8am) and was in the street cold for nearly an hour as the fire brigade could not stop it as no instructions were in the building for zones and they were failing to reach buildings manager. That was not a nice experience to the end of our stay especially as we have had to rush to catch our train home.
Stephen
Stayed 1 night in Apr 2025
4/10 Poor
Ginika
6 December 2025
Liked: Cleanliness, amenities
Disliked: Communication
Apartment was nice and clean. But I was made to jump through hoops before I could gain access to the room. I filled all the details before hand but they still refused to let me in. They apparently rang me and ehn I tried to ring back. The line was not responsive a I got to the property and they made me wait for close to an hour outside while asking me weird questions like “how many bags are you carrrying?” Or “how many people are staying with you?”(a question I had answered at least THREE times prior) I protested this constant question and their response was “I can ask as many times as I want” - very rude. Did I mention I was on the phone to them and the line would cut and they wouldn’t ring me back? I would have to ring them back myself. Probably the weirdest thing I got asked to do was to stand beside a black car so that a security guard would come locate me which was a lie as no guard came. They just wanted to have a look at me in their CCTV. The room is nice but not sure it’s worth the hassle.
Ginika
Stayed 1 night in Nov 2025
10/10 Excellent
Nathan
16 September 2023
Liked: Cleanliness, room comfort, communication
Definitely not Aldgate
I was nervous staying here after reading some of the reviews but I was happy to report no issues with staying, good communication, easy access to the property and a comfortable night.
Property has great transport links, close to a bus stop and walking distance to Shadwell DLR & Overground.
Would happily stay again
Nathan
Stayed 1 night in Sep 2023
8/10 Good
Verified traveler
15 September 2023
Liked: Cleanliness, room comfort, communication
Great but no aircon so way too hot in summer
Clean and convenient but so hot in summer with no aircon. Room is Safe and quiet and kitchen and washer excellent. Just too hot in 31 deg heat. I asked for another fan but ot never arrived.
Verified traveler
Stayed 7 nights in Sep 2023
8/10 Good
Jennifer
24 May 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
Comfortable bed.
Jennifer
Stayed 2 nights in May 2025
10/10 Excellent
kay
1 August 2025
Liked: Cleanliness, room comfort, communication
Prefection location for QM Graduation
Great sized property in good location for graduation at Queen Mary University
Property was good, no complains.
Just the entry system was a bit difficult.
Ritesh
Stayed 9 nights in Aug 2025
6/10 Okay
Danielle
10 November 2025
Disliked: Amenities, communication
Issues with heating sometimes worked. Saw no staff for the 2 weeks, nor had sheet change at all. Washing machine was always on error.No instructions for use of amenities. Very noisy from street. Not value for the price per night.
Danielle
Stayed 14 nights in Oct 2025
8/10 Good
Lucy
11 May 2025
Disliked: Cleanliness, communication
Location as expected perhaps a bit expensive no many basic in the kitchen
Lucy
Stayed 19 nights in Apr 2025
2/10 Terrible
Verified traveler
27 August 2025
Disliked: Cleanliness
Poor communication - there was 6 other guest with different booking waiting outside - I’m still waiting for my refund
Verified traveler
Stayed 1 night in Aug 2025
2/10 Terrible
Howard
18 May 2025
Disliked: Cleanliness, amenities, property conditions & facilities, communication
I didn't realise but when I tried to check into the property, the area around it felt quite unsafe
Howard
Stayed 1 night in May 2025
10/10 Excellent
andrew
8 July 2023
Liked: Cleanliness, amenities, property conditions & facilities, communication
I had read some dreadful reviews on here re this accommodation and I can only assume they were false as the place could not have been any better it met the description accurately and all the steps were in place to make our stay perfect
Thanks
Andy and Cheryl
andrew
Stayed 1 night in Jul 2023
8/10 Good
Verified traveler
26 April 2024
Liked: Cleanliness, room comfort, communication
Great stay
Accommodation was excellent value for money. A lot of traffic noise and only 1 pillow each on our bed. However the whole process was great, well communicated with and easy collection of keys and access to building.
Verified traveler
Stayed 2 nights in Apr 2024
10/10 Excellent
Nathalie
19 April 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
It was exactly as shown on the site. We were thrilled.
Comments:
-the lockbox was difficult to open.
-The option to store our luggage before checkin/after checkout hadn’t been mentioned. Is that new?
Nathalie
Stayed 3 nights in Apr 2025
2/10 Terrible
Arthur
11 July 2024
Disliked: Cleanliness, amenities, property conditions & facilities, communication
Terrible hosts
Arthur
Stayed 1 night in Jul 2024
8/10 Good
Malena
4 December 2025
Liked: Cleanliness, communication
The check-in process was effortless and communication was timely. These were two areas that previous guests seemingly rated this location poorly on. The Guest Portal communicated everything quite clearly and messages were responded to quickly. There was a slight problem that the Guest Portal kept asking about a third guest when I had only registered for two. I kept deleting it, but then would get an email requesting information about a third guest. An agent reached out to me via phone to ask about it and it was easily cleared up.
The entry way was very welcoming. Keys were easily accessed to gain entry to our unit. I would have given this location an excellent, but there could be a few things improved. Heating the unit was a slight problem but not so insurmountable that we were uncomfortable. There were a couple of loose floorboards that should be replaced immediately in the hall and bedroom. Lastly, my mate and I received bug bites and identified that there must have been fleas or some other type of pest on the small sofa in the living room. He fell asleep there and woke up with multiple raised bumps all over his body. I only suffered a couple of bites on my hand.
Most importantly my deposit, in full, was returned to me in a timely manner. All-in-all this is a location I could possible stay at again. I would love to have been on a higher floor.
Malena
Stayed 3 nights in Nov 2025
8/10 Good
Munir
14 November 2023
Good
Was ok overall - bit of a mix up with entry but quickly remedied.
Munir
Stayed 1 night in Nov 2023
6/10 Okay
Ruby
17 May 2025
Liked: Room comfort
Disliked: Communication
Would book again as last resort if no where else
The apartment was in good condition. However, TV viewing was disrupted, the remote control battery was not working, and the sofa was too small, uncomfortable, and too low.
There is no TV in the bedroom, curtains are needed for privacy in the living room, and milk or basic food is unavailable for guests arriving late.
Large deposit requirements are not made obvious until you've paid, and there is a complex process where all guest details and proofs have to be sent. This is feasible if it’s a holiday stay, but it is not convenient for others. WiFi access was not easy to spot. It is not clear when I will get the deposit back, either.
Ruby
Stayed 1 night in May 2025
2/10 Terrible
Rian
13 March 2024
Disliked: Communication
Please, i cannot stress this enough. Never book with these people/company. Atrocious experience. I am even surprised they are allowed to advertise on expedia. I am going to try to get expedia to take them off but goes to show the climate of the world we're in today.
Rian
Stayed 1 night in Mar 2024
4/10 Poor
Marko
25 May 2024
Liked: Cleanliness
Disliked: Room comfort
Overprices, book if u really have to
The bathroom looks nice but nit functional. After taking the shower the whole bath floor is wet.
The overall apartment is ok, but overpriced.
The worst thing experienced there was the feeling that they just want to take my money. The messages received after paying are nothing but warnings how they will take my deposit (I felt like I am going to prison of some kind). I got very bad feeling receiving that kind of messages. Instead they could provide the extender for EU or US plug in (which would cost them 10e and they would win the clients over)
They are however responsive and helpful.
Marko
Stayed 3 nights in May 2024
2/10 Terrible
Kylee
30 October 2024
Disliked: Cleanliness, room comfort, communication
Mold and mildew! Do not book!
10/16-10/20/2024 Stay: First, check-in instructions were not emailed to us ahead of the stay - we had to reach out when we got to the property and went through a long process to get checked in. When entering the building, it had an odd musty smell. Then, when we finally got into the apartment, there was a water issue in the guest bedroom and adjoining bathroom. When you stepped on the tile and flooring, water would bubble up from underneath it. There was also mold/mildew on the floorboards and doorframes, so this clearly wasn’t a new or one time issue. I immediately reported to the hotel with photos/videos and they said maintenance would come. They never did. We couldn’t use half of our rental due to the mold because I have a mold allergy and it was BAD. Maintenance never came. The hotel refused to refund any money, move us, or send maintenance. This is a true health hazard and they shouldn’t be allowed to rent out these units. Don’t stay here! I wish I could post the videos of the water, because the pictures don’t do a good job of showing all the water under the tiles.
Kylee
Stayed 3 nights in Oct 2024
2/10 Terrible
Lucy
15 December 2024
Disliked: Room comfort, communication
Please avoid
Please avoid this accommodation at all costs.
No check in details were sent prior to arrival, I had to call stood on the side of the road for them to email me the details.
I was checked in to an apartment with a broken boiler. They were aware of this prior to my arrival however still allowed me to check in.
An hour after I had checked in, a random man entered my apartment without warning. I found out he was from maintenance however 1. He has no ID 2. this should have been sorted or at least checked prior to my arrival 2. You should not enter someone’s accommodation after they have checked in without warning, which leads me to point 3. Especially a young woman staying on her own (which they knew about as you have to send a copy of your ID prior to check in).
This left me feeling uncomfortable and on edge that anyone could let themselves into the apartment at any time without my knowledge. I did not complete my stay, and instead found alternative accommodation.
I raised this with the company who run this accommodation. They did not care. Would not refund me for this, nor the boiler issue.
The company is claiming they offered an upgrade. They did not, I have evidence to prove. They will not even cooperate with hotels.com, ignoring emails and phone calls.
It is also not in Aldgate. The surrounding area is not very safe. No city views as advertised. Be careful.
Simply, do not book.