6/10 مقبول
zoe
مسافر برفقة عائلة وأطفال صغار
29 مارس 2026
عناصر نالت الإعجاب: النظافة، والعاملون ومستوى الخدمة، وحالة المنشأة ومرافقها
عناصر لم تنل الإعجاب: وسائل الراحة
Staff very friendly at reception
Classic traditional ‘cruise ship’ style as expected
Impeccably clean
Bathroom very dated, infitting with a ship, shower only and extremely heavy door dangerous when having children in the room with you. Couldnt prop bathroom door open and no working fan in the bathroom for stream.
Reason for low score was complete lack of sleep due to room being uncomfortably warm the entire time.
Staff attempted to assist by providing two fans however as window doesnt open this just circulated the warm air around. When speaking to reception they advised they had another room to move us to however said they knocked on our door at 11am to offer us it and as we didnt answer they gave it to someone else!
Hard to believe anyone goes to London to stay in their room until 11am and wait to be offered another room plus they has our emails and phone numbers to try to contact us also but didnt attempt to.
Breakfast was fine but really poor set up, long queues at hot drinks station and hot food just due to poor layout noone could access until person at front has completely moved out of the way. This could be fixed easily by the staff walking through the setup as guests do.
Overall we were offered an upgrade on a return stay however lack of sleep ruined our weekend and due to that unfortunately we wouldnt return
zoe
أقام ليلتين (2) في شهر مارس عام 2026
