My experience at this hotel was absolutely terrible. On the first night, at 1 AM, the Los Angeles Police raided the room next door, and it was an extremely frightening experience. I never expected something like this to happen, but there was no explanation or support from the hotel staff at all.
Furthermore, I had a reservation for 10 nights, but on the 5th night, the entire hotel lost power, and by the following morning, it still hadn’t been restored. As a result, I had no choice but to move to another hotel. When I checked out, I was told that they would contact me once the power was restored, but there was no follow-up whatsoever.
Later, I contacted Expedia to request a refund, but the hotel refused to provide any compensation. I can’t believe the lack of concern or professionalism. I cannot stress enough how unsettling and inconvenient this experience was. I will never stay at this hotel again.
