2/10
Many hotels I’ve stayed at allow early check-in if a room is available. This hotel did but for a fee. We really just needed a place to put our luggage but went ahead and paid the $35. When we checked into our room, we always check under the sheets for cleanliness and signs of bugs and found a squirming crawling larvae underneath the fitted sheet. I took a photo and video and went back downstairs to show the virtual attendant. She was courteous and understanding, and said they would have it checked into and get us into another room. We wasted an hour going through that process of trying to get another room and I asked if we could at least have our early check-in fee refunded. She checked with hotel management and said no. Not impressed and not coming back. But will be sure to share this with other travelers to help them avoid a similar, disgusting and disappointing experience.
victor h
أقام ليلة واحدة (1) في شهر يونيو عام 2025