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Hotel Arenas

3.0 star property
Beach towels and umbrellas await on the white sand shore, while sunset cocktails become the perfect companion to end each day at this paradise retreat.

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Hotel Arenas offers a pristine white sand beach with comfy sun loungers for relaxing days. Enjoy drinks at the bar, meals at the on-site restaurant, and stay connected with WiFi. The location consistently earns high praise from previous guests.

Reviews

6.4 out of 10

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
  • Bar
  • Room service

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Interior
Hotel Museo Matan Ka'an
Mahahual
  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
8.4 out of 10, Very Good, 727 reviews
The price is AED 107
AED 125 total
includes taxes & fees
24 May - 25 May
Hotel Museo Matan Ka'an
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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM

Contactless check-in available

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from March 15 2026 to March 14 2028 (dates subject to change).

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 17.60 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately MXN 6.00 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Frequently asked questions

Is Hotel Arenas pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Hotel Arenas?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM.

What time is check-out at Hotel Arenas?

Check-out is at 11 AM.

Where is Hotel Arenas located?

Nestled on the beach, this Mahahual hotel is within 3 mi (5 km) of Mahahual Beach, Costa Maya Port, and Maya Chan Beach. Mahahual Lighthouse and Maya Water Park are also within 3 mi (5 km).

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Reviews

Reviews

6.4

6.8

Cleanliness

7.4

Location

7.2

Staff & service

5.8

Property conditions & facilities
Rating 10 - Excellent. 30 out of 178 reviews
Rating 8 - Good. 45 out of 178 reviews
Rating 6 - Okay. 48 out of 178 reviews
Rating 4 - Poor. 24 out of 178 reviews
Rating 2 - Terrible. 31 out of 178 reviews

Reviews

Verified

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One night trip

It was fine the desk clerk helped with further transportation and the bar up the street was great
Stayed 1 night in Jan 2023
Verified

2/10 Terrible

xanthe

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst hotel ever

We checked in , unpacked then went for dinner. Got a phone call to say they’d over booked so removed our bags from our room and left them outside near the road👿 this was at 10 pm😱 worst hotel ever, aggressive and rude so do not stay here,
Stayed 1 night in Jan 2023
Verified

2/10 Terrible

HUANHUA

Disliked: Cleanliness, amenities, property conditions & facilities
When we arrive it was 12am at that time wanting to shower and take good rest as we enter no receptionist some old man approached and gave us the key the steps are almost falling as we enter nothing at all as the pictures you advertise the view from the room was ok but the curtain ohh my god was full of moles dirt the bathroom dirty needs a good scrub and clean the windows here is where the worst part comes time to lay on the bed was the worse moment ever even my tiredness went away the pillows smell like ass the bedsheets was cream instead of white the bed was hard and the floors was sticky gross. Highly not recommended!
Stayed 1 night in Feb 2026
Verified

4/10 Poor

Ramsey

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff wasbamazing, all fixtures very old, deteriorated from salt air, NO SARGAZO ALGAE REMOVAL = EXCESSIVE OFFENSIVE SIGHT AND ODOR ON THE BEACH. BEAWRE. Your imagination cannot begin to guess the terrible smell and sight of accumulated sargazo algae. Uf.
Stayed 1 night in Jul 2022
Verified

2/10 Terrible

Ilia

Disliked: Cleanliness, amenities, property conditions & facilities
The room was horrible. No towels, no place to hang or put the clothing. Just one bed with old mattress. Dirty. Have to book another hotel. End up paying for another hotel
Stayed 1 night in Feb 2026
Verified

2/10 Terrible

Judith

Disliked: Cleanliness, staff & service, property conditions & facilities
Las imágenes no corresponden a la realidad y peor por la falta de criterio para el cheking, no cuenta con acceso a discapacitados y no hay atención para ello
Stayed 1 night in Jun 2023
Verified

4/10 Poor

Israel

Disliked: Cleanliness

Desagradable la estancia

Para empezar dijeron q no había pasado el pago y q no podían hacer nada porq las de contabilidad entraban el martes a trabajar, y pues me cobraron el uso de tarjeta de crédito, el club de playa una desepcion, sucia la playa, con olor desagradable, no hay interés por la limpieza, sencillamente, no les recomiendo el hotel por nada del mundo. Por 1800 pesos preferente otras opciones. El cuarto no tenía tele, no tenía potencia la agua de la regadera, solo te dan una sábana de cobija, muy desagradable la estancia en el hotel arenas, elijan otra opción.
Stayed 1 night in Aug 2022
Verified

8/10 Good

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Comprendo que la naturaleza es impredecible, pero no han limpiado en días la acumulación del sargazo y el olor era insoportable, no pudimos usar los camastros de playa por el olor tan desagradable. Y lo poco que limpiaron de sargazo lo tiraron en la parte de atrás del estasionamiento y por lo tanto no se puede usar el aire acondicionado porque se mete el olor característico de sargazo podrido. La piscina estaba sucia y no se puede usar.
Stayed 1 night in Jun 2022
Verified

2/10 Terrible

Sara

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me cobraron más de lo que estaba en la publicidad, en el cuarto el cortinero casi callendose, el ventilador no funcionaba.. El cuarto no es lo muestran en las fotos . Mamá experiencia
Stayed 1 night in May 2022
Verified

8/10 Good

Ruben

Liked: Amenities, property conditions & facilities
Muy bien muy limpio mucha Atención
Stayed 4 nights in May 2022
Verified

2/10 Terrible

Frynee

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Queja- inconformidad

No tienen higiene, hasta hongos en la regadera porque no lavan. Súper descuidado el hotel, las escaleras muy peligrosas , cayéndose las paredes, no hay servicio de restaurante. Pésimo lugar. Deberían de confirmar que este a la altura antes de recomendarlo No me dejaron cancelar
Stayed 3 nights in May 2022
Verified

8/10 Good

Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien
Stayed 3 nights in Feb 2022
Verified

8/10 Good

Carlos Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente lugar

Muy bonito lugar
Stayed 1 night in Sep 2021
Verified

10/10 Excellent

DIANA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELENTE TODO. MUCHAS GRACIAS
Stayed 1 night in Sep 2021
Verified

10/10 Excellent

milena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, amazing nice stuff. Happy to stay in this hotel.
Stayed 1 night in Jan 2021
Verified

6/10 Okay

A.D

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Pros: right at the beach that is beautiful, offer lots of services such as kayaks, bikes and tours; friendly staff; amazing view from the balcony. Cons: don’t have nets that stop mosquitoes from entering through the balcony. Once you spray insecticide, all of them fall on the bed and the floor. There were also roaches.
Stayed 1 night in Nov 2020
Verified

2/10 Terrible

PETER

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

ASQUEROSO

El hotel es un asco, sucio, descuidado y viejo. En el primer cuarto que me dieron habia miles de mosquitos adentro, imposible dormir en un lugar asi y al cuarto que me cambiaron tenia una cucaracha, un lugar asqueroso. El servicio es bastante regular. el internet no funciono ni un minuto. La regadera tira dos gotas de agua y el jabon es rosa venus como de motel barato. No volveria ni gratis. Las fotos son un absoluto engaño
Stayed 1 night in Oct 2020
Verified

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities
Me encantó la ubicación del hotel, está justo frente al mar; solo te divide una mini calle pero prácticamente tiene la playa enfrente. El hotel tiene camastros, hamacas en el agua y columpios. Realmente es un espacio muy cómodo, casi teníamos la zona para nosotros solos. Te prestan Kayaks sin costo y la playa es muy tranquila. La vista hacia el mar es muy bonita desde las habitaciones. Tiene alberca pequeña pero a gusto, solo que en la tarde hay muchos muchos muchos moscos, de requiere un repelente si o si.
Stayed 3 nights in Nov 2019
Verified

6/10 Okay

Cristina

Liked: Staff & service
Disliked: Property conditions & facilities
El personal es muy amable, sin embargo, las instalaciones ya están muy descuidadas. La ubicación tiene mucho potencial pero si no le dan el debido mantenimiento, pronto, en un par de años, el hotel se caerá a pedazos.
Stayed 3 nights in Mar 2020
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La ubicación del hotel es perfecta, está alejada del centro (5min), no hay ruido, poca gente. La atención del personal es excelente, te ayudan en todo momento. Los precios son accesibles, los kayaks son gratuitos. Quizá debería de haber más opciones en el menú.
Stayed 5 nights in Jan 2020
Verified

6/10 Okay

Roxann

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

If they did some maintenance it would be my favor-

Lovely location, it was a really nice place at one time but there has been virtually no maintenance. Way beyond shabby chic. Too bad too, staff is very friendly and helpful, lovely beach. If they did some upkeep it could be my favorite place to stay.
Stayed 2 nights in Jan 2020
Verified

4/10 Poor

ETNNA

Disliked: Property conditions & facilities
Buenas tardes el hotel no es ni la mitad de lo que aparece en las fotos es un hotel muy sucio y viejo o decuidado. Hsy hotels mucho mas baratos y de mejor calidad Uds deberian de verificar el establecimiento y no guiarse por las fotos alteradas que ellos ponen
Stayed 1 night in Jan 2020
Verified

6/10 Okay

Fer

Liked: Cleanliness, staff & service
El lugar es viejo y descuidado, sin embargo la atencion es excelente.
Stayed 1 night in Oct 2019
Verified

10/10 Excellent

Laurent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bord de mer

Bord de mer. Le dernier hotel de la route goudronnée, donc un peu à l'écart pour aller vers le "centre" (800 mètres environ ?). Prêt gratuit d'une sort de kayak, avec gilet de sauvetage. On a essayé à 2 pour aller voir des poissons. Mais pas trop vu, seulement quelques uns, à cause des sargasses (herbes). D'après la personne à l'accueil, il doit y avoir des tortues, vers la barre de corail, mais c'est loin. Heureusement que le courant nous ramenait vers le rivage.
Stayed 1 night in Oct 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and knowlegeable staff. Restaurant food dishes are delicious with an authentic flavor.
Stayed 4 nights in Oct 2019