"very friendly and helpful spotlessly clean accommodation."

"When I arrived in Scarborough by train I used the Google maps on my phone to find this hotel since I wasn't sure where it's location was. Staff customer service skills were fantastic. There was a lift inside the hotel, which I only used twice. I wasn't a fan of that lift. On 19/6 when I first wanted to use it I was having a problem with getting the lift to work, a member of staff on the reception desk shown me how to close the lift door. I wasn't sure how to use the blind in my bathroom of my...

"We stayed in room 4.just about acceptable considering we were there 3 nights.but shower was disgusting.my partner would not use it.washing herself down at separate sink.even her long hair on last night.l washed myself down in sink also but braved it and had shower on last night.l will say breakfast was good. B4 booking we looked at reviews which were all excellent.must AV been in different BnB to us.we go to brid every year 1st n last time at this BnB.sorry guys but as you know that shower was...

"Place was great. Friendly staff Clean and tidy"

"Loved our overnight stay. This was a lovely tough of luxury from the hot tub and swimming pool to the complimentary mini bar. Would have liked to stay longer."

"Sadly, this was a bad experience. I booked via Expedia where the hotel was advertising a Michelin trained chef and a restaurant. I travelled solo 145 miles for a two night break purely because of this. Upon arrival, I was disappointed to learn the restaurant closed last year. I expressed this disappointment in very civil tones, explaining this was the only reason for my visit. I asked the owner Stacie if I could therefore cancel my second night and obtain a partial refund for it. Stacie agreed...