We arrived around 8pm, buzzed several times and no one answered. The only way that we were able to get into the building was because someone else was coming out. Once we got into the unit, we noticed that there were several mosquitoes flying around, the internet did not work and the toilet in one of the bathrooms was filthy (poop and hair on it!) and the grout needs to be replaced. After being eaten alive all night, we sent emails to the owners the next day and they never replied. We sent emails again the day after and still no response. I find the filth, the lack of internet, the mosquitoes and most importantly, the lack of communication to be completely unacceptable.
By the way, when we arrived there was another couple that spent over an hour trying to get into the building as well, the only way they got in was because someone else let them in. I assume that they too were vacation renters from the same company, just like us. Unacceptable.
Overall, the place was new-ish and clean but my complaints above, made the experience poor.
