Palazzo Caracciolo Naples

4.0 star property
Luxury hotel with a fitness center and a steam room

Choose dates to view prices

Palazzo Caracciolo Naples offers an elegant retreat in central Naples. Guests can dine at the restaurant, relax in the steam room, or enjoy the garden and indoor pool. The helpful staff provides concierge services in multiple languages, making it easy to explore Naples.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Parking available
  • Pet friendly
The current price is AED 530
AED 630 total
includes taxes & fees
14 Dec - 15 Dec

Room options

Available filters for rooms
Showing 19 of 19 rooms

Deluxe Room, 1 King Bed

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
Eco-friendly toiletries
Hair dryer
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed with Sofa bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Sofa bed
Premium bedding
Eco-friendly toiletries
  • 24 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Sofa bed
Premium bedding
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite, 1 King Bed (Duplex)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Sofa bed
Premium bedding
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite, 1 King Bed (Nobili)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Sofa bed
Premium bedding
  • 42 sq m
  • Sleeps 4
  • 1 King Bed

Room, 1 Queen Bed

7.4 out of 10
Good
(3 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
Eco-friendly toiletries
Hair dryer
  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

Deluxe Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
Eco-friendly toiletries
Hair dryer
  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

Junior Suite, 1 Queen Bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Sofa bed
Premium bedding
  • 40 sq m
  • Sleeps 3
  • 1 Queen Bed

Room, 1 Queen Bed, Terrace

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
Eco-friendly toiletries
Hair dryer
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

Family Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
Eco-friendly toiletries
Hair dryer
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed

Room, 2 Twin Beds

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
Eco-friendly toiletries
Hair dryer
  • 17 sq m
  • Sleeps 2
  • 2 Twin Beds

Deluxe Room, Multiple Beds

8.0 out of 10
Very good
(4 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
Eco-friendly toiletries
Hair dryer
  • 24 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

Junior Suite, 2 Twin Beds (Duplex)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
Eco-friendly toiletries
  • 40 sq m
  • Sleeps 3
  • 2 Twin Beds

Junior Suite, 2 Twin Beds (Scaramanzia)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
Eco-friendly toiletries
  • 62 sq m
  • Sleeps 4
  • 2 Twin Beds

Room, 2 Twin Beds, Terrace

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
Eco-friendly toiletries
Hair dryer
  • 19 sq m
  • Sleeps 2
  • 2 Twin Beds

Junior Suite, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
Eco-friendly toiletries
Hair dryer
  • Sleeps 3
  • 1 Queen Bed

Suite, 1 Bedroom

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
Eco-friendly toiletries
Hair dryer
  • Sleeps 4
  • 1 Queen Bed

Superior Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
Eco-friendly toiletries
Hair dryer
  • Sleeps 2
  • 1 Queen Bed

Superior Room, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
Eco-friendly toiletries
Hair dryer
  • Sleeps 2
  • 2 Twin Beds

You may also like

About the neighborhood

Map
Via Carbonara 112, Naples, NA, 80139

What's nearby

  • Spaccanapoli - 8 min walk - 0.7 km
  • Naples National Archaeological Museum - 12 min walk - 1.0 km
  • Port of Naples - 20 min walk - 1.7 km
  • Molo Beverello Port - 3 min drive - 2.6 km
  • Via Toledo - 3 min drive - 2.6 km

Getting around

  • Piazza Cavour Station - 7 min walk
  • Naples (INP-Naples Central Rail Station) - 13 min walk
  • Naples Intl. Airport (NAP) - 56 min drive

Restaurants

  • ‪Bar Schlemmer - ‬5 min walk
  • ‪Cafeteria Spaccanapoli - ‬5 min walk
  • ‪I Buongustai - ‬6 min walk
  • ‪Foria 46 - ‬4 min walk
  • ‪Insolito La Pizzeria Gourmet - ‬3 min walk

About this property

Palazzo Caracciolo Naples

Luxury upscale hotel near Spaccanapoli
Located close to Naples National Archaeological Museum and Port of Naples, Palazzo Caracciolo Naples provides a terrace, a coffee shop/cafe, and a garden. For some rest and relaxation, visit the steam room. The on-site restaurant offers breakfast, lunch, and dinner. In addition to dry cleaning/laundry services and a bar, guests can connect to free WiFi in public areas.
You'll also find perks like:
  • An indoor pool
  • Buffet breakfast (surcharge), valet parking (surcharge), and a roundtrip airport shuttle (surcharge)
  • An elevator, tour/ticket assistance, and multilingual staff
  • A gift shop, meeting rooms, and ATM/banking services
  • Guest reviews give top marks for the helpful staff
Room features
All 145 rooms have comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like pillow menus and laptop-friendly workspaces.
Other conveniences in all rooms include:
  • LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and bidets
  • LCD TVs with premium channels
  • Daily housekeeping, desks, and desk chairs

Awards and affiliations

The property is a member of Historic Hotels of the World.

Similar properties

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Valet parking on site (EUR 30 per day)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 15 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool
  • Steam room
  • Stereo
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • 8 meeting rooms
  • Computer station
  • Conference center

Outdoors

  • Garden
  • Terrace

Spa

  • Couples treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Elevator (31 inch wide door)
  • Smooth flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (47 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1500
  • Designated smoking areas (fines apply)
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable cups
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Bidet
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the cruise terminal, ferry terminal, airport, and train station (surcharges may apply); to arrange pick-up, contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 1 to April 30:
  • Swimming pool
The following facilities are closed on Monday and Sunday:
  • Full-service spa
  • Sauna
  • Hot tub

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 20 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 11 lbs per pet)
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: EUR 150 per stay
  • A tax is imposed by the city: EUR 5.50 per person, per night, up to 14 nights. This tax does not apply to children under 14 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 15 per person
  • Airport shuttle fee: EUR 30 per vehicle (one-way, maximum occupancy 3)
  • Valet parking fee: EUR 30 per day
  • Pet fee: EUR 20 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Spa fee: EUR 15 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number IT063049A13CX7WUL5

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
Guests under 14 years old are not allowed in the fitness facility or hot tub
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

MGallery Caracciolo Napoli
MGallery Palazzo Caracciolo Napoli
Palazzo Caracciolo Napoli MGallery
Palazzo Caracciolo Napoli MGallery Collection
Palazzo Caracciolo Napoli MGallery Collection Hotel
Palazzo Caracciolo Napoli MGallery Collection Hotel Naples
Palazzo Caracciolo Napoli MGallery Collection Naples
m Gallery Palazzo Caracciolo Hotel Naples
Palazzo Caracciolo Napoli MGallery Sofitel Hotel Naples
Palazzo Caracciolo Napoli MGallery Sofitel Hotel
Palazzo Caracciolo Napoli MGallery Sofitel Naples
Palazzo Caracciolo Napoli MGallery Sofitel
Palazzo Caracciolo Napoli
Palazzo Caracciolo Naples Hotel
Palazzo Caracciolo Naples Naples
Palazzo Caracciolo Napoli MGallery
Palazzo Caracciolo Naples Hotel Naples

Frequently asked questions

Does Palazzo Caracciolo Naples have a pool?

Yes, this property has an indoor pool. The pool is closed seasonally each year from September 1 to April 30.

Is Palazzo Caracciolo Naples pet-friendly?

Yes, this property allows cats and dogs (limit 1 total) with a maximum weight of up to 11 lbs per pet. There's a fee of EUR 20 per pet, per day. Service animals are exempt from fees.

How much is parking?

Valet parking is available for EUR 30 per day.

What time is check-in at Palazzo Caracciolo Naples?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Palazzo Caracciolo Naples?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Does Palazzo Caracciolo Naples provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 30 per vehicle applies.

Where is Palazzo Caracciolo Naples located?

Located in Naples City Centre, this luxury hotel is within a 10-minute walk of Via dei Tribunali and Spaccanapoli. Port of Naples and Via Toledo are also within 2 mi (3 km). Piazza Cavour Station is 7 minutes by foot and Principe Umberto Tram Stop is 9 minutes.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Palazzo Caracciolo Naples Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 476 out of 1001 reviews
Rating 8 - Good. 357 out of 1001 reviews
Rating 6 - Okay. 105 out of 1001 reviews
Rating 4 - Poor. 36 out of 1001 reviews
Rating 2 - Terrible. 27 out of 1001 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed two nights, so didn't have time to explore the hotel. This place .is huge- like a palace with galleria, two courtyards, bar and a soa
Stayed 2 nights in Nov 2025

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff was very friendly and helpful. Located in the newer part of Naples close to shopping and restaurants.
Stayed 1 night in Sep 2025

6/10 Okay

paul

Disliked: Property conditions & facilities
The bed was uncomfortable, shower drain was very very slow .
Stayed 1 night in Sep 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a gem in Naples. Highly recommend.
Stayed 2 nights in Jun 2025

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, would definitely stay here again
Stayed 3 nights in Mar 2024

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff.
Stayed 1 night in Aug 2024

10/10 Excellent

Jody

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in Naples. The staff was very helpful and accommodating. Excellent buffet breakfast! Walkable to most tourist attractions.
Stayed 2 nights in Jun 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly and helpful. Beautiful hotel. Great restaurant
Stayed 1 night in Sep 2023

10/10 Excellent

FRANK

Liked: Cleanliness, staff & service, property conditions & facilities
Close to shopping, food
Stayed 3 nights in Mar 2023

8/10 Good

Gisela

Liked: Cleanliness, property conditions & facilities
The Hotel was very good located , a 10 Minute Walk to the central Station .
Stayed 7 nights in Jun 2023

4/10 Poor

Danielle

Liked: Cleanliness, staff & service
Disliked: Amenities
Does not have a pool despite a swimming pool being mentioned multiple times on the Expedia page. Annoyingly only just seen that someone else has talked about this in a review from December - and yet the page has still not been updated. Has a jacuzzi in their spa area which was closed when we were there. Room was large but not inviting - it felt in much need of work with chipped furniture, wardrobe doors coming off hinges and limescale covering all the bathroom fixtures. Air con wasn’t great. Not as luxurious as made out online. Common areas of hotel were quite nice but very business focused. Confusing layout with confusing signage, wasn’t that easy to find our room. Staff were polite. Not in a very nice area. As others have said, I would recommend skipping Naples altogether and heading straight to Sorrento/Amalfi coast/Capri. If a night in Naples is required then I would recommend a stay by the coast, in the area near Castel dell’Ovo, for a much more enjoyable experience.
Stayed 2 nights in Jul 2025

10/10 Excellent

Tory

Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful hotel, the room was really great with the most comfortable bed ever, the room was spacious as was the bathroom. Breakfast selection was fantastic with good service. The hotel’s location is on a lively street & can be noisy but it was perfectly positioned for visiting key sights. Would recommend this hotel
Stayed 2 nights in Jun 2023

10/10 Excellent

Carlos Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is Strategically located, mear downtown at the same time far enough to provide silencie and confort. The hotel provides a very good breakfast. The hotel staff suportes in all questions and needs. In case in Naple no doubt in use their services again.
Stayed 5 nights in Sep 2024

10/10 Excellent

Susan

Liked: Staff & service, property conditions & facilities
Wonderful accommodating staff. Rooms are spacious and clean with amenities. Easy walking to old town. Stop in Lollo Cafe for coffee and pasteries
Stayed 5 nights in Jan 2024

10/10 Excellent

Robert John

Liked: Cleanliness, staff & service
The hotel was nice. The air is around. It was not quite so nice.
Stayed 3 nights in Aug 2024

8/10 Good

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Friendly and helpful staff for any needs. Restaurant and bar convenient dining options if tired after a tour. Rooms clean and spacious. Plenty of areas to sit and relax outside of room.
Stayed 7 nights in Feb 2024

8/10 Good

Amélie

Liked: Cleanliness, staff & service, amenities
Nice hotel but could be renovated to meet the M Gallery level.

10/10 Excellent

SAJJAD SUDABEH SEVDA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect
Stayed 2 nights in Jun 2024

10/10 Excellent

Hugh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful Property

Beautiful property with a Great Breakfast. Easy to get around. Not my favorite neighborhood but very easy to get cabs.
Stayed 2 nights in Sep 2023

8/10 Good

Leila

Liked: Cleanliness, staff & service
The staff were very professional and welcoming. The hotel is nice but the rooms are small and old, though not uncomfortable for a couple of nights stay. It’s walkable to the historic downtown as well as the train station (Napoli Centrale), which is a rough area with respect to theft and crime. We had a good stay overall, and chose the streets we walked on carefully.
Stayed 1 night in Mar 2024

8/10 Good

Graciela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel.

The room was clean. Breakfast was not included. A bit away from the storico district. Friendly service.
Stayed 6 nights in Mar 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Palazzo Caracciolo is a stunning hotel. Everywhere is immaculately clean, the rooms are nicely furnished, have great air conditioning and are very comfortable. Everything is provided for a comfortable stay and the hotel has great facilities. The staff are fantastic, very friendly and exceptionally helpful. Any queries we had, information we needed or just booking taxis were dealt with immediately and in such a helpful manner. The area the hotel is in isn't the best and occasionally my daughter and myself felt a little unsafe so used taxis all the time.
Stayed 2 nights in Jul 2024

8/10 Good

david

Liked: Staff & service, amenities, property conditions & facilities
A palace in a slum, very Neapolitan. Excellent breakfast, marvelous restaurant. We were on the 4th floor, it took experience to learn how to find the room. Which was quiet and pleasant. All in all, marvelous.
Stayed 7 nights in Sep 2022

10/10 Excellent

Uri

Liked: Cleanliness, staff & service, property conditions & facilities
Area between train station and the hotel , not pretty,
Stayed 1 night in Sep 2023

4/10 Poor

Jeniffer

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I honestly cannot commend the staff more. The staff at the hotel is resourceful and cordial, especially Carmine, the receptionist,s and Alessandro, the busboy, but the overall experience was extremely disappointing. There is no WIFI in the rooms, I repeat no WIFI a common feature in most hotels now. We asked serveral times and always received the same response ,,,, "Let's see, we are working on it" etc. It seemed like a script that a corporation had told them to say whenever a guest complains about it. There is only WIFI in common areas. If you want WIFI don't stay at this hotel property. To make matters worse, there was a construction ( we have a video) all night long the first night we got there, and we were not able to sleep. The next day, they blamed the air conditioner. Not cool. Don't pay for the "balcony" as the view is basically the back of the building and not worth it. Hugely disappointed and would have preferred a refund and to stay somewhere else. The hotel does not have a pool as the images suggest and the features list. It was a small sauna that you have to pay additionally for. Very misleading. Exdpedia should adjust the features and images for this hotel because it does not match its claims. Again, If I could have gotten a refund I would have stayed somewhere else.
Stayed 5 nights in Jul 2025