Find all hotels by Independent in North Grafton, MA

"Great bartender , courteous staff at front desk and yummy cookies"

"All good."

"Very clean, easy checkin, great amenities and best a lot of restaurants and shops"

"Basic breakfast clean room parking a bit limited "

"The only upside to this place was the price (until we saw the place) and location. Aside from those two things the room was absolutely abysmal. Falls cracked and falling apart, stains all over the walls and even the lamp shades. The sink faucet and shower head was leaking constantly and not just a drip it may have well have been left on it was flowing out so much. The check in staff was far from enthusiastic to get up from their conversation to give us the room keys and it was lovely to hear the couple yelling at each other in a room across the parking lot from inside their room. I will never be staying at this place ever again and would never recommend it to someone else unless they wanted a good laugh. It honestly was so bad it felt like a comedy movie."

"I was skeptical at first, but the reviews were correct, this place is a little gem! The breakfast was fantastic (not a 5 start continental), but it was good. The rooms were clean and the price was right. I overheard the cleaning crew discussing the cleaning strategies and made sure everything was clean, even the mirrors! The staff was great, you can tell they like to work there. I would book again."

"Our room we checked into the HVAC would not come on. A tech was sent to the room, was unable to repair it, were moved to another room. Our sense was the staff was not very friendly or helpful. Overall the breakfast was probably the best part of the stay and we were told by the front desk it closed at 10 AM when we got there before that time the lights were off and were told by the staff they closed at 9 AM. "

"At the front desk is a wonderful, professional and thorough clerk whose first name is Siya. I cannot communicate in words, enough praise, and positive feedback to explain how helpful and empathetic she is with customers. I have been a frequent customer of the red roof Inn in Southborough/Worcester/Boston on Turnpike Road for several hundred previous occasions. Whenever I have a problem or issue with my booking, Siya has always worked with me to understand how bookings work, how to differentiate front desk bookings, RediReward bookings and third-party booking such as expedia.com and Hotels.com, and and has made compassionate efforts to help me book at the right times as well as use my bonus points to the greatest advantage. Beyond bookings, she has always provided professional and pleasant conversation at appropriate times in the front office; always remembering customers who are frequent guests by their first name. Furthermore, when I’ve asked if it’s possible, she has made available a hotel room corresponding with the building I prefer to stay in and the floor that is easier for me to carry my belongings, provided that I ask with an appropriate amount of advanced notice. Even more, when I have small questions, for example, needing utensils, shaving cream, napkins, or cups for my room, she has readily made them available to me. Also, when cable TV or Internet issues occur, Siya promptly contacts the provider for reset or staff Technical Support. What an excellent employee."

"K"