"Poor communication about reservation."

"This has to be one of the worst condition hotel rooms. I’ve stayed in in years and I’ve been staying in hotel rooms for most of my life because that was part of my job. The carpeting in the room would make my feet dirty. I would have to clean my feet off before I would get into bed. The bed was clean. The bathroom was clean. The shower did not work right all in all. It was a terrible experience."