6/10
The facility is in excellent shape and well-located with easy access to Madison. The reason for my downgrade below 5 stars pertains to breakfast. It was OK on Friday AM but Saturday was a major failure. First of all, most hotels extend breakfast hours on weekends to 0930 or 1000 — not this place 0900 every day. We went to the breakfast area at 0830 and there was nothing hot to eat (except maybe some overcooked oatmeal stuck to the side of the pot). No apparent effort was made to replenish anything from 0830-0900. Admittedly our stay coincided with UW Graduation Weekend so the hotel was probably full, but that’s a lame excuse. If you are fully booked, shouldn’t you prepare more food for breakfast and ensure you are staffed to handle the increased demand? I don’t know the root cause of this major customer service failure, but the fact that they jacked the rate up for the second night by $100+ and I got less value for it was not appreciated.
David
أقام ليلتين (2) في شهر مايو عام 2025