"All was good"

"We had a pull out couch in our room that our 2 children were sleeping on and when we asked for pillows we were told they didn’t have any, but the next morning we saw a supply closet open with several pillows inside. We had 4 people on our reservation but only had 3 towels in our room. Most of the channels on the tv wouldn’t work. There were random paint spots on the ceiling. Peeling paint in the pool area and the room. The air conditioner in the room kept resetting itself and not cooling the...

"Reception was fabulous, new guy I think Shawn. He handed-us the keys for a 3rd floor room. Elevator was broken! I immediately told him there was no way I could walk up three flights of stairs and he immediately changed us to a ground floor room without blinking and I Room: no pillowcases, hand towels washcloths, no coffee supplies. "