Find all hotels by Fairmont in Phoenix, IL from AED 956

"This hotel definitely shows it age. The common areas are generally well maintained and look dated but extravagant. The room we were in had a good view of the city and the location was perfect for what we were there for. While we paid $140+ per night, this hotel reminds me of those seedy little $30/night motels. It was listed at a much cheaper rate (deceptive advertising that is common these days). --THE BAD-- - The floor while it looked clean, left socks and feet dirty. - The AC unit did not work. While it blew air (even when off) it was not cold or hot, as such I would not recommend this hotel for a summer or winter stay, we were boiling with the windows open a crack (security windows on the 7th floor). - Toilet ran and would loudly refill every couple minutes. Also did not flush properly. - broken floor tiles in the bathroom - Water would only get slightly warm IF you left it run for 5-10 minutes first. Hope you like cold showers. - Easy to get lost in this massive old building with many doors and elevators leading to only a select area. --THE GOOD-- - Location was perfect for us, right off of Michigan Ave and a few blocks from the bean as well as the location we were headed to. - The bed, while small was firm, comfortable and felt newer? The pillows were great! - Elevator, while older than dirt (peeling wallpaper) was fast, shook like crazy but fast. - Other than the noise from the open windows (trains constantly going by), it was quiet at appropriate times."

"Stay was great "

"clean room, wonderful pool, breakfast was very good, everything felt effortless."

"Excellent customet service. Our car wouldn't start. The manager got jumper cables from another employee and brought his own car out to jump ours. We didn't even ask, he saw us and volunteered to help. There was a room issue when we first checked in. It was immediately corrected and they gave us 2 free drink tix for the bar onsite."

"Nice historic venue. Rooms were a little musty and bathroom could have been fresher. The lobby was great."

"Good intake and valet service. Food service was significanly delayed Wednesday morning. We were offered to find another local spot. We had already paid and we are unfamiliar with the area. Breakfast was great when finally availble."

"Upon arrival, the guest service agents were kind and attentive to guests, even while others waited in line, and were careful to give each guest their attention. With this location being in the heart of downtown, it was easy to walk to the theatre or enjoy a walk along the lake."

"Overall, this hotel was excellent. Extremely helpful staff...way above and beyond. I was told they were having a 3 hour staff training meeting one of the days I was there and it's evident a key component of that training was guest accommodations and helpfulness. I only had two complaints: the major one is that it was impossible to get internet in my room. I could get it fine in my meeting room but not the sleeping room. The minor is their coffee pods leave coffee grounds in the cup, every time. And their cups were too large for the capacity of the Keurig so I left a mess of water leaking but figured it out after the second morning. Sorry!"

"Great check in and check out experience"