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Hotel Casa Real

3.5 star property
Hotel with a restaurant, near Great Pyramid of Cholula

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Photo gallery for Hotel Casa Real

Royal Double Room | 1 bedroom, premium bedding, down comforters, minibar
Front of property
Fireplace
Check-in/check-out kiosk
Signature Room | 1 bedroom, premium bedding, down comforters, minibar

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pet friendly
  • Breakfast available
  • Room service
  • 24/7 front desk
  • Housekeeping

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Royal Double Room

Royal Double Room | 1 bedroom, premium bedding, down comforters, minibar

Royal Double Room

Highlights

Balcony
Individually furnished
Individually decorated
Connecting rooms available
Free cribs/infant beds
Smart TV
Separate bedroom
Premium bedding
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Comfort Double Room Single Use, 1 King Bed

Comfort Double Room Single Use, 1 King Bed | 1 bedroom, premium bedding, down comforters, minibar

Comfort Double Room Single Use, 1 King Bed

Highlights

Connecting rooms available
Smart TV
Down duvet
Sofa bed - single
Premium bedding
Separate bedroom
Rainfall showerhead
Private bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Basic Room

1 bedroom, premium bedding, down comforters, minibar

Basic Room

Highlights

Connecting rooms available
Smart TV
Premium bedding
Separate bedroom
Down duvet
Rainfall showerhead
Private bathroom
Free bottled water
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Double Room, 2 Double Beds, Balcony

Classic Double Room, 2 Double Beds, Balcony | 1 bedroom, premium bedding, down comforters, minibar

Classic Double Room, 2 Double Beds, Balcony

Highlights

Balcony
Connecting rooms available
Smart TV
Premium bedding
Separate bedroom
Down duvet
Rainfall showerhead
Private bathroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Signature Room

Signature Room | 1 bedroom, premium bedding, down comforters, minibar

Signature Room

Highlights

Balcony
Individually furnished
Individually decorated
Connecting rooms available
Dining table
Smart TV
Separate bedroom
Premium bedding
  • City view
  • Sleeps 5
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Superior Double Room

Superior Double Room | 1 bedroom, premium bedding, down comforters, minibar

Superior Double Room

Highlights

Balcony
Connecting rooms available
Smart TV
Down duvet
Sofa bed - single
Premium bedding
Separate bedroom
Rainfall showerhead
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Map
603 Calle 14 Ote Santiago Xicotenco, San Andrés Cholula, Pue., 72810

What's nearby

  • University of the Americas Puebla - 1 min walk - 0.0 km
  • Great Pyramid of Cholula - 17 min walk - 1.5 km
  • Explanada Shopping Center - 4 min drive - 3.4 km
  • Metropolitan Auditorium - 8 min drive - 7.5 km
  • Angelopolis Commercial Center - 8 min drive - 7.9 km

Getting around

  • Puebla–Cholula Tourist Train Terminal - 23 min drive
  • Puebla Intl. Airport (PBC) - 31 min drive

Restaurants

  • ‪Bear Pong - ‬1 min walk
  • ‪Hamburguesa Real - ‬1 min walk
  • ‪La Sagrada Pulquería Alternativa - ‬1 min walk
  • ‪Voodoo Mamma - ‬1 min walk
  • ‪Suave Remedio - ‬1 min walk

About this property

Hotel Casa Real

Hotel near Great Pyramid of Cholula
Located close to Explanada Shopping Center, Hotel Casa Real provides a garden, a fireplace in the lobby, and a bar. Free in-room WiFi, with speed of 25+ Mbps, and a restaurant are available to all guests.
You'll also enjoy perks such as:
  • Continental breakfast (surcharge), smoke-free premises, and multilingual staff
  • Secured bicycle storage, a porter/bellhop, and luggage storage
  • Concierge services and a 24-hour front desk
Room features
All guestrooms at Hotel Casa Real offer thoughtful touches such as premium bedding and laptop-friendly workspaces, as well as amenities like free WiFi and desk chairs.
More amenities include:
  • Bathrooms with free toiletries
  • Wardrobes/closets, LED light bulbs, and daily housekeeping

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Food and drink

  • Weekday continental breakfast available 8:00 AM to 1:00 PM for a fee: MXN 190 for adults and MXN 120 for children
  • A bar/lounge
  • A restaurant
  • Hosted evening meal available daily for a fee of MXN 250

Things to do

  • Bicycle storage

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Front entrance ramp
  • Handrails in stairways (43 inches high)
  • Lever door handles
  • Smooth flooring in room
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (43 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Communal living room
  • Double-glazed windows
  • Fireplace in lobby
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 250 per pet, per night, plus a deposit of MXN 250 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 33 lbs per pet)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately MXN 190 for adults and MXN 120 for children
  • Pet deposit: MXN 250 per stay
  • Pet fee: MXN 250 per pet, per night
  • Service animals are exempt from fees
  • A late check-out fee will be charged
  • Hosted evening meal: MXN 250

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 32

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hotel Casa Real Hotel
Hotel Casa Real San Andrés Cholula
Hotel Casa Real Hotel San Andrés Cholula

Frequently asked questions

Is Hotel Casa Real pet-friendly?

Yes, this property allows cats and dogs (limit 1 total) with a maximum weight of up to 33 lbs per pet. There's a deposit of MXN 250 per stay and a fee of MXN 250 per pet, per night. Service animals are exempt from fees.

What time is check-in at Hotel Casa Real ?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. After-hours check-in is not available.

What time is check-out at Hotel Casa Real ?

Check-out is at noon. Late check-out is available for a fee.

Where is Hotel Casa Real located?

Located in Cholula, this hotel is 0.9 mi (1.5 km) from Great Pyramid of Cholula and 2.3 mi (3.7 km) from Explanada Shopping Center. Angelopolis Commercial Center and Metropolitan Auditorium are also within 6 mi (10 km).

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Hotel Casa Real Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 78 out of 126 reviews
Rating 8 - Good. 34 out of 126 reviews
Rating 6 - Okay. 6 out of 126 reviews
Rating 4 - Poor. 2 out of 126 reviews
Rating 2 - Terrible. 6 out of 126 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Irasema

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel
Stayed 4 nights in Nov 2024

8/10 Good

R A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay nearby UDLAP, shops and restaurants!
Stayed 3 nights in Oct 2024

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

I enjoyed this stay very much
Stayed 3 nights in Oct 2023

8/10 Good

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was really nice and cozy, the room was great! But the only thing I didn't like was that the room service ended too early.
Stayed 1 night in Jul 2024

10/10 Excellent

FERNANDO JAVIER

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente, ampliamente recomendable
Stayed 1 night in Jun 2023

10/10 Excellent

Infusion

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing you it did not have air conditioning but the weather was good so this was not an issue.
Stayed 1 night in Jul 2024

2/10 Terrible

Ivan

Very noise, the walls are paper thin you can hear everything. The room I stayed in faced the dinning hall so it was very noisy and you could hear everyone checking in and walking in and out. They were doing renovations on top of that. I had to check out that very same day.
Stayed 1 night in Oct 2024

6/10 Okay

Rosalba

I was average Cleanliness
Stayed 8 nights in Aug 2024

10/10 Excellent

Rolando

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Jul 2024

10/10 Excellent

CLAUDIA

Liked: Cleanliness, staff & service
The time that it takes register in th platform
Stayed 3 nights in Jun 2023

2/10 Terrible

Daniel

This was the worst night of my life, we got a room thay was not cleaned after the last people used it. We had to wait til the cleaned and glad we did because they were literally just making the bed instead of changinf the sheets, there is no air conditioning. The street is extremely noisy, music does not stop until 4 a.m. its like music on top of music, our room just shook and vibrated most of the night, horrible experience. Never again!
Stayed 1 night in Sep 2023

8/10 Good

Olivia

Liked: Cleanliness, property conditions & facilities
Muy buena ubicacion no muy amables y no amenidades
Stayed 1 night in May 2025

6/10 Okay

Claudia

No tienen clima y las ventanas se ecucha ruido
Stayed 1 night in May 2025

10/10 Excellent

Isa

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Lilia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo me gustó, aunq creo q debe haber, aire acondicionado ya q hubo mucho calor en los días q estuvimos hospedados y el ventilador, no es suficiente. De ahí en fuera todo excelente
Stayed 3 nights in May 2025

10/10 Excellent

Justo Enrique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena ubicación, bello, accesible, seguro y muy buen trato.
Stayed 1 night in May 2025

10/10 Excellent

Jose Ascencion

Stayed 2 nights in Apr 2025

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar agradable
Stayed 1 night in May 2025

8/10 Good

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Bien.
Stayed 2 nights in Apr 2025

10/10 Excellent

JONATHAN

Stayed 1 night in Apr 2025

10/10 Excellent

GUILLERMO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Sergio Apodaca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito hotel estilo colonial. El buffet de desayuno estaba delicioso
Stayed 1 night in Feb 2025

10/10 Excellent

Sergio Apodaca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Invité a mi mamá a quedarse aquí. Salió muy contenta, alabando la comida, la habitación y lo bonito de la decoracion
Stayed 2 nights in Feb 2025

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recien remodelada, facil de ubicar, la zona de cholula te permite realizar caminatas hasta los atractivos del Pueblo Mágico
Stayed 2 nights in Mar 2025

2/10 Terrible

Eduardo Garay

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos contacto una persona a media noche y 9 am para decirnos que alguien que había reservado en expedía estaba relacionado con un robo. Las únicas personas que tenían mis números era la recepción del hotel y expedía. Turismos que salir corriendo por las amenazas de las personas.
Stayed 1 night in Mar 2025