Serenade Punta Cana Beach & Spa Resort - All Inclusive

4.5 star property
Paradise awaits at this all-inclusive resort where travelers enjoy the perfect balance of relaxation and fun with waterslides and poolside bars

Choose dates to view prices

Serenade Punta Cana Beach & Spa Resort offers a private beach, swim-up bars, and spa treatments. Enjoy yoga or beach volleyball by day, and concerts and live entertainment by night in a tropical setting.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast included
  • Spa
  • Pet friendly
The current price is AED 852
AED 1,091 total
includes taxes & fees
7 Jul - 8 Jul

Room options

Available filters for rooms
Showing 36 of 36 rooms

Luxury Room, Garden View

8.4 out of 10
Very good
(169 reviews)
  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds
  • Free WiFi

Luxury Room, Garden View

8.6 out of 10
Excellent
(429 reviews)
  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds
  • Free WiFi

Luxury Room, Garden View

8.0 out of 10
Very good
(58 reviews)
  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

Luxury Room, Garden View

8.8 out of 10
Excellent
(85 reviews)
  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

Luxury Room, Garden View

8.8 out of 10
Excellent
(49 reviews)
  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

Luxury Room, Garden View

  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

Luxury Room, Pool Access

9.8 out of 10
Exceptional
(13 reviews)
  • 50 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds
  • Free WiFi

Luxury Room, Pool Access

8.6 out of 10
Excellent
(225 reviews)
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

Luxury Room, Pool Access

8.2 out of 10
Very good
(23 reviews)
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

Luxury Room, Pool Access

7.4 out of 10
Good
(33 reviews)
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

Luxury Room, Pool Access

7.8 out of 10
Good
(10 reviews)
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

Luxury Room, Pool Access

8.0 out of 10
Very good
(2 reviews)
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

Superior Room, Hot Tub, Partial Ocean View

  • Partial ocean view
  • 91 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 King Beds
  • Free WiFi

Superior Room, Hot Tub, Partial Ocean View

8.8 out of 10
Excellent
(68 reviews)
  • Partial ocean view
  • 91 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 King Beds
  • Free WiFi

Superior Room, Hot Tub, Partial Ocean View

8.0 out of 10
Very good
(3 reviews)
  • Partial ocean view
  • 91 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 King Beds
  • Free WiFi

Superior Room, Hot Tub, Partial Ocean View

8.8 out of 10
Excellent
(6 reviews)
  • Partial ocean view
  • 91 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 King Beds
  • Free WiFi

Superior Room, Hot Tub, Partial Ocean View

9.0 out of 10
Wonderful
(4 reviews)
  • Partial ocean view
  • 91 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds
  • Free WiFi

Superior Room, Hot Tub, Partial Ocean View

  • Partial ocean view
  • 91 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 King Beds
  • Free WiFi

Room Luxury with Garden View

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 49 sq m
  • Sleeps 1
  • Free WiFi

Double Room Luxury with Garden View

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 49 sq m
  • Sleeps 2
  • Free WiFi

Triple Room Luxury with Garden View

  • Garden view
  • 49 sq m
  • Sleeps 3
  • Free WiFi

Luxury Suite, 2 Bathrooms

9.6 out of 10
Exceptional
(57 reviews)
  • 98 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 King Beds and 1 Double Sofa Bed
  • Free WiFi

Luxury Suite, 2 Bathrooms

9.2 out of 10
Wonderful
(13 reviews)
  • 98 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 King Beds and 1 Double Sofa Bed
  • Free WiFi

Luxury Suite, 2 Bathrooms

8.8 out of 10
Excellent
(18 reviews)
  • 98 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed
  • Free WiFi

Luxury Suite, 2 Bathrooms

8.6 out of 10
Excellent
(10 reviews)
  • 98 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed
  • Free WiFi

Luxury Suite, 2 Bathrooms

9.4 out of 10
Exceptional
(23 reviews)
  • 98 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed
  • Free WiFi

Luxury Suite, 2 Bathrooms

7.6 out of 10
Good
(14 reviews)
  • 98 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed
  • Free WiFi

Premium Suite, Hot Tub, Oceanfront

8.4 out of 10
Very good
(25 reviews)
  • Ocean view
  • 78 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

Premium Suite, 2 Bathrooms, Partial Ocean View

  • Partial ocean view
  • 98 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 King Beds and 1 Double Sofa Bed
  • Free WiFi

Premium Suite, 2 Bathrooms

  • 98 sq m
  • 2 bedrooms
  • Sleeps 3
  • 2 King Beds and 1 Double Sofa Bed
  • Free WiFi

Premium Suite, 2 Bathrooms, Partial Ocean View

  • Partial ocean view
  • 2 bedrooms
  • Sleeps 3
  • 2 King Beds and 1 Double Sofa Bed
  • Free WiFi

Premium Suite, 2 Bathrooms, Partial Ocean View

  • Partial ocean view
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed
  • Free WiFi

Premium Suite, 2 Bathrooms, Partial Ocean View

  • Partial ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed
  • Free WiFi

Premium Suite, 2 Bathrooms, Partial Ocean View

  • Partial ocean view
  • 1 bedroom
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed
  • Free WiFi

Premium Suite, 2 Bathrooms, Partial Ocean View

  • Partial ocean view
  • 98 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed
  • Free WiFi

Premium Suite, 2 Bathrooms, Partial Ocean View

  • Partial ocean view
  • 98 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed
  • Free WiFi

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About the neighborhood

Located on a private beach, Serenade Punta Cana Beach & Spa Resort - All Inclusive is in an area with good airport proximity. Cocotal Golf and Country Club and The Lakes Barcelo Bavaro Golf Course are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Cabeza de Toro Beach and Bavaro Beach. Consider Coco Bongo Punta Cana for a night out or Bavaro Adventure Park if you're traveling with kids. Visit our Punta Cana travel guide
Map
Carretera Cabeza de Toro, Punta Cana, La Altagracia, 23000

What's nearby

  • A wooden pier extending into a calm sea with a clear sky.
    Dolphin Explorer
    19 min walk - 1.6 km
  • A coastal landscape with a beach, clear blue waters, and a hill with dense green trees.
    Catalonia Caribe Golf Club
    3 min drive - 1.5 km
  • A beach with palm trees, a boat, and people on the sand.
    Cabeza de Toro Beach
    3 min drive - 1.3 km
  • A beach with palm trees and turquoise water.
    Bavaro Beach
    22 min drive - 16.0 km
  • Bavaro Lagoon
    11 min walk - 0.9 km

Getting around

  • Punta Cana Intl. Airport (PUJ)
    24 min drive

Restaurants

  • Windows Restaurant
    4 min drive
  • The Cut
    12 min walk
  • The Win
    1 min walk
  • Catalonia Bavaro Lobby Bar
    5 min drive
  • Koi
    4 min walk

About this property

Serenade Punta Cana Beach & Spa Resort - All Inclusive

  • Luxury all-inclusive property near Cabeza de Toro Beach
  • Consider a stay at Serenade Punta Cana Beach & Spa Resort - All Inclusive and take advantage of a free breakfast buffet, free water park access, and a nightclub. This property is a great place to bask in the sun with a private beach, beach massages, and sun loungers. Treat yourself to a facial, a body treatment, or aromatherapy at the onsite spa. Be sure to enjoy a meal at any of the 7 on-site restaurants. Fitness classes and yoga classes are offered at the gym; other things to do include beach volleyball. In addition to 2 swim-up bars and 2 poolside bars, guests can connect to free in-room WiFi, with speed of 25+ Mbps.
  • You'll also enjoy the following perks during your stay:
    • 3 outdoor pools and a children's pool, along with a waterslide, 2 swim-up bars, and sun loungers
    • Free self parking
    • A free bus station shuttle, a reception hall, and a billiards/pool table
    • Multilingual staff, beach umbrellas, and wedding services
    • Guest reviews say great things about the family-friendly amenities, beach locale, and helpful staff
  • Room features
  • All 603 rooms have comforts such as air conditioning and separate sitting areas, in addition to thoughtful touches like free stocked minibars and bathrobes. Guest reviews speak positively of the clean, comfortable rooms at the property.
  • Other amenities include:
    • Bathrooms with rainfall showers and free toiletries
    • 50-inch flat-screen TVs with cable channels
    • Separate sitting areas, LED light bulbs, and coffee/tea makers

All inclusive details

  • This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

  • Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

    • All buffet and à la carte meals, snacks, and select beverages included
    • Basic alcoholic beverages included
    • Room service during certain hours (limited menu)
    • In-room minibar (all beverages included)

Water activities

    • Kayaking
    • Rowing/canoeing

Land activities

    • Fitness facilities
    • Volleyball
    • Kids club

Lessons/classes/games

    • Aerobics
    • Dancing
    • Water fitness
    • Yoga

Entertainment

    • Onsite entertainment and activities
    • Access to onsite nightclubs
    • Onsite live performances
    • Theme parties

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free bus station shuttle
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Free covered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 poolside bars
  • 2 swim-up bars
  • 5 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Buffet Principal
  • Restaurante Italiano
  • Restaurante Japones
  • Restaurante Mediterraneo
  • Restaurante SteakHouse

Things to do

  • 3 outdoor pools
  • Air hockey
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Books
  • Children's pool
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Gym
  • Karaoke
  • Nightclub
  • Playground
  • Shopping
  • Table tennis
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Beach toys
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free water park access
  • Lifeguards on site
  • Playground
  • Pool toys
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Water dispenser

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bus station shuttle
  • Elevator
  • Hand-held showerhead
  • Magnifying mirror
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • 7 buildings
  • Banquet hall
  • Built in 2020
  • Communal living room
  • Designated smoking areas
  • Lifeguards
  • Reception hall
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service
  • Meal delivery service

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of DOP 6000 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: DOP 6000 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Google Pay and Apple Pay
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 8:00 AM to 6:30 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is not required for transportation to and from this property
Children under 18 years old are not allowed in the fitness facility without adult supervision
Guests under 18 years old are not allowed in the spa

Frequently asked questions

Does Serenade Punta Cana Beach & Spa Resort - All Inclusive have a pool?

Yes, this property has 3 outdoor pools and a children's pool. Pool access is from 8:00 AM–6:30 PM.

How much does it cost to stay at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

As of 30 June 2026, prices found for a 1-night stay for 2 adults at Serenade Punta Cana Beach & Spa Resort - All Inclusive on 7 July 2026 start from AED 852, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Serenade Punta Cana Beach & Spa Resort - All Inclusive pet-friendly?

Yes, dogs are allowed at this property. There's a fee of DOP 6000 per pet, per night. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. Late check-in is available during limited hours.

What time is check-out at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

Yes, the property is all-inclusive. Food and beverages are included (with some restrictions), and activities include kayaking, rowing/canoeing, volleyball, and more.

Where is Serenade Punta Cana Beach & Spa Resort - All Inclusive located?

Nestled on the beach, this Punta Cana property is within 1 mi (2 km) of Bavaro Lagoon and Cabeza de Toro Beach. Carol Downtown Mall and Downtown Punta Cana are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Serenade Punta Cana Beach & Spa Resort - All Inclusive Reviews

8.0

Very Good

8.6

Cleanliness

8.2

Amenities

8.0

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 3173 out of 6907 reviews
Rating 8 - Good. 1549 out of 6907 reviews
Rating 6 - Okay. 1168 out of 6907 reviews
Rating 4 - Poor. 500 out of 6907 reviews
Rating 2 - Terrible. 517 out of 6907 reviews

Reviews

Verified

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, staff was very friendly and helpful,food was good.
Stayed 4 nights in Jun 2026
Verified

10/10 Excellent

Garcia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had the best time, lovey staff and entertainment all day.
Stayed 3 nights in Jun 2026
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
100 percent recommend my husband and I stayed 7nights and we had a wonderful time food was great everyone was very polite and very attentive and our swim up room was fantastic will definitely be returning with our daughters next time.
Stayed 7 nights in Jun 2026
Verified

8/10 Good

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
food is very good,
Stayed 5 nights in Jun 2026
Verified

8/10 Good

Sierra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was great
Stayed 7 nights in May 2026
Verified

10/10 Excellent

Ingris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly specially Deivi. the room was clean I loved very big and all you need to be confortable.
Stayed 3 nights in Jun 2026
Verified

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 5 days. Had a great time. Staff was great. Food was good. Event staff were amazing. I’ll be coming back
Stayed 4 nights in Jun 2026
Verified

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities
Awesome staff!! Definitely do the premium/preferred room route for great pool areas/exclusive restaurants
Stayed 5 nights in May 2026
Verified

10/10 Excellent

Zijada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are clean and property is well maintained. Pools are amazing. Lots of things to do for whole family. Beautiful resort to spend time with friends and family. Lots of food choices.
Stayed 5 nights in Jun 2026
Verified

8/10 Good

Taylour

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how inclusive it was for the amount I paid I also like how they had on call room service.
Stayed 4 nights in May 2026
Verified

10/10 Excellent

Ivia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay. Room clean, everything functional. Staff by the swim up bar are great. Delvin Medina the cook at the Asian Restaurant wonderful. Carlos at the front desk is amazing.
Stayed 3 nights in May 2026
Verified

10/10 Excellent

Deliudnor santana

Liked: Cleanliness, staff & service, property conditions & facilities
Im stay for 4 days and everything was excellent the people work there treat you good the cleaning part is was excellent the restaurants also was a great food and the animation and the game is was a lot fun i really enjoy my vacations there
Stayed 4 nights in May 2026
Verified

8/10 Good

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms. Beautiful grounds. Pretty good food. Okay drinks. Nice staff. Not too many activities. I would’ve liked more organized entertainment. Overall great trip I would visit this resort again.
Stayed 5 nights in Jun 2026
Verified

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities
The main buffet should have more variety of food!!!!!! The service excellent!
Stayed 7 nights in May 2026
Verified

6/10 Okay

Marcello

Disliked: Cleanliness
Not the best experience at an all inclusive but the Staff overall were good. Food was ok, but no air condition in any restaurant so it was hot at times.
Stayed 11 nights in May 2026
Verified

10/10 Excellent

Yelena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at this hotel. The rooms were clean, comfortable, and well-maintained, and the staff were friendly and attentive throughout our visit. The amenities and overall service exceeded our expectations. The only disappointment was the beach because of a lot of seaweed in a water. Aside from that, everything else was excellent, and we enjoyed our stay very much.
Stayed 6 nights in May 2026
Verified

8/10 Good

Victor

Liked: Cleanliness, staff & service, amenities
Staff were professional and very friendly. They made our stay enjoyable and made up for shortcomings in the hotel maintenance ( dirty and wear off furniture etc). Pools and gardens were an exception in maintenance, looking spotless. Be aware of aggressive sales for their expando club. My wife and daughter were very pleased with the Spa and massage service. In general we had a good time and would recommend this hotel, specially for families with children.
Stayed 10 nights in Jun 2026
Verified

8/10 Good

JIMMY

Liked: Cleanliness, staff & service, amenities
Clean rooms. Good staff. Amazing pools. The really need to improve adding Ice to the drinks. If you don't ask . They don't offer it to you.
Stayed 5 nights in Jun 2026
Verified

8/10 Good

Hilda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a great vacation at the Serande Resort and Spa. Grounds were very well maintained, rooms were nice and spacious. We had the pool view which was nice sitting out in the morning to enjoy the start of the day. Food was good, definitely did not feel hungry after eating at the buffet. A la Cartes were nice. Only thing, wish there was more pop up food huts. Waited about 45mins for a burger at the food stand at the beach.
Stayed 7 nights in May 2026
Verified

8/10 Good

Kokob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Generally we had a good time, very clean and well maintained resort, except the beach needs to clean very often. But the employees service wasn't attractive, of course some of them were an exceptional, but about 90% of them they don't have welcoming faces. Except this issue I'll slightly recommend, specially for family's
Stayed 10 nights in Jun 2026
Verified

6/10 Okay

Gina Marie

Disliked: Staff & service, property conditions & facilities
The staff at check-in and checkout were friendly. Some of the food service staff were friendly too, but most seemed to more annoyed by our presence. We opted to keep our do not disturb sign on our room door to avoid daily access to our belongings, but came home to find a credit card charge we did not make ourselves, to a credit card we left in the safe.
Stayed 7 nights in May 2026
Verified

6/10 Okay

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, quiet, confortable In room refrigerador only had coors light. Nast y beer Too many sales pitches! Third time here. Food was mideocre. Needs help. Had to eat outside for a great meal!
Stayed 4 nights in May 2026
Verified

8/10 Good

Osmany Guerra

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed at this hotel recently and had a mixed experience overall. The check-in process was smooth and the staff were polite and welcoming. The room itself was clean, comfortable, and well-prepared upon arrival, which made for a good first impression. However, the internet connection was quite slow during my stay, which was frustrating when trying to work or stream anything. It would definitely benefit from an upgrade, especially for guests who rely on Wi-Fi for business or entertainment. Overall, the hotel offers a comfortable stay with good basic conditions, but the slow internet and average food keep it from being a standout experience.
Stayed 6 nights in Jun 2026
Verified

8/10 Good

Omayra nieves

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel nice and the animation team excellent. The reservation for the restaurant did not like the way!! Restaurant Bellum food horrible and that night couldn’t eat well because just have a chance for the night. For the way off restaurant use I will give 1/2 star. Olivo restaurant the food was great and Jorge Nazil was 5 stars!! He treated us very nicely. He is the best!!! Beach was not nice to much salgazo
Stayed 4 nights in May 2026
Verified

6/10 Okay

NARSHA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Entertainment by the pool was cool. Staff were helpful, professional and polite. The food was very mid/ mediocre. I ended up losing 6 pounds because the food simply was not good! The silent party was definitely a highlight. The whole time share thing was annoying. Everywhere you went, including at the hotel it’s like “come to my presentation”. Ugh just a no for me. The spa was nice. She literally took the knot out of my back. I would do that 100 times. First night $60 went missing from my bag so for the rest of the trip we used the safe and still put up the do not disturb sign.
Stayed 4 nights in May 2026