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Hotel Mousai Cancun Adults Only - All Inclusive

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Luxury
VIP Access
5.0 star property
9.6

Exceptional

Oceanfront elegance with personalized service

Spectacular design and immaculate grounds create a serene and peaceful atmosphere at this oceanfront retreat. Enjoy exceptional food, personalized butler service, and specialty cocktails crafted by expert mixologists.

Popular amenities

  • Bar
  • All inclusive
  • Room service
  • Gym
  • Housekeeping
The current price is AED 3,195
AED 3,879 total
includes taxes & fees
17 Nov - 18 Nov

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Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Suite 2 Queen Beds Ocean Front

View from room

Suite 2 Queen Beds Ocean Front

Highlights

Furnished balcony
Private outdoor hot tub
Air conditioning
Smart TV
Hypo-allergenic bedding
Pillow menu
Down duvet
Premium bedding
  • 88 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite 1 King Bed Ocean Front

View from room

Suite 1 King Bed Ocean Front

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Furnished balcony
Private outdoor hot tub
Air conditioning
Smart TV
Hypo-allergenic bedding
Pillow menu
Down duvet
Premium bedding
  • 88 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Corner Suite Ocean Front

Premium bedding, down comforters, minibar, in-room safe

Corner Suite Ocean Front

Highlights

Furnished balcony
Private outdoor hot tub
Air conditioning
Smart TV
Hypo-allergenic bedding
Pillow menu
Down duvet
Premium bedding
  • 127 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ultra Suite 2 Queen Beds Ocean Front

View from room

Ultra Suite 2 Queen Beds Ocean Front

Highlights

Furnished balcony
Private outdoor hot tub
Air conditioning
Smart TV
Hypo-allergenic bedding
Pillow menu
Down duvet
Premium bedding
  • 88 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Ultra Suite 1 King Bed Ocean Front

Premium bedding, down comforters, minibar, in-room safe

Ultra Suite 1 King Bed Ocean Front

Highlights

Furnished balcony
Private outdoor hot tub
Air conditioning
Smart TV
Hypo-allergenic bedding
Pillow menu
Down duvet
Premium bedding
  • 88 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ultra Corner Suite Ocean Front

Premium bedding, down comforters, minibar, in-room safe

Ultra Corner Suite Ocean Front

Highlights

Furnished balcony
Private outdoor hot tub
Air conditioning
Smart TV
Hypo-allergenic bedding
Pillow menu
Down duvet
Premium bedding
  • 127 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom Corner Suite Ocean Front

Premium bedding, down comforters, minibar, in-room safe

Two Bedroom Corner Suite Ocean Front

Highlights

Furnished balcony
Private outdoor hot tub
Air conditioning
Smart TV
Hypo-allergenic bedding
Pillow menu
2 bedrooms
Down duvet
  • 215 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Ultra Two Bedroom Corner Suite Ocean Front

Premium bedding, down comforters, minibar, in-room safe

Ultra Two Bedroom Corner Suite Ocean Front

Highlights

Furnished balcony
Private outdoor hot tub
Air conditioning
Smart TV
Hypo-allergenic bedding
Pillow menu
2 bedrooms
Down duvet
  • 215 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Two Bedroom Master Suite

Two Bedroom Master Suite | Premium bedding, down comforters, minibar, in-room safe

Two Bedroom Master Suite

Highlights

Furnished balcony
Separate dining area
Private outdoor hot tub
Air conditioning
Dining table
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 203 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Ultra Two Bedroom Master Suite

Ultra Two Bedroom Master Suite | Living area | 50-inch Smart TV with digital channels, pay movies, smart speakers

Ultra Two Bedroom Master Suite

Highlights

Furnished balcony
Separate dining area
Private outdoor hot tub
Air conditioning
Dining table
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 203 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

About the neighborhood

Map
Carretera Punta Sam km. 5.2 Mza 9 Lote 3, Zona Continental de Isla Mujeres, Punta Sam, QROO, 77400

What's nearby

  • Punta Sam Ferry Terminal - 14 min walk - 1.2 km
  • Punta Sam Beach - 14 min walk - 1.2 km
  • El Meco Archaeological Site - 5 min drive - 2.6 km
  • Mujeres Beach - 7 min drive - 2.5 km
  • North Beach - 49 min drive - 9.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 36 min drive

Restaurants

  • ‪The Deli - ‬10 min walk
  • ‪Restaurant Flamingos - ‬15 min walk
  • ‪The Rooftop - ‬7 min walk
  • ‪caprichos villa del palmar - ‬13 min walk
  • ‪Don Fernando Lobby Bar - ‬6 min drive

About this property

Hotel Mousai Cancun Adults Only - All Inclusive

Luxury all-inclusive property near Ultramar Ferry Puerto Juárez
Consider a stay at Hotel Mousai Cancun Adults Only - All Inclusive and take advantage of a poolside bar, a rooftop terrace, and a coffee shop/cafe. Indulge in hydrotherapy, a hot stone massage, and Ayurvedic treatments at Spa Imagine, the onsite spa. At the 12 on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and Italian cuisine. Stay connected with free in-room WiFi, with speed of 25+ Mbps, and guests can find other amenities such as dry cleaning/laundry services and 3 bars.
You'll also enjoy perks such as:
  • 2 outdoor pools
  • Free valet parking
  • Airport drop-off service (surcharge), outdoor furniture, and smoke-free premises
  • A gift shop, an elevator, and a porter/bellhop
Room features
All 88 rooms have comforts such as private outdoor hot tubs and 24-hour room service, as well as perks like premium bedding and furnished balconies.
More amenities include:
  • Hypo-allergenic bedding and down comforters
  • Rainfall showers, free toiletries, and hair dryers
  • 50-inch Smart TVs with digital channels
  • Smart speakers, daily housekeeping, and desks

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Premium alcoholic beverages included
24-hour room service
Meals and beverages at companion properties

Similar properties

4 outdoor pools, a heated pool, free cabanas, pool umbrellas
Atelier Playa Mujeres - Adults Only - All Inclusive
  • Pool
  • All inclusive
  • Spa
  • Pet friendly
9.4 out of 10, Exceptional, 1,336 reviews
The price is AED 2,207
AED 2,671 total
includes taxes & fees
30 Nov - 1 Dec
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport drop-off shuttle on request for a surcharge
  • Free valet parking on site

Food and drink

  • 12 restaurants
  • 3 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Blanca Blue
  • Bocados Steak House
  • Hiroshi
  • NOI Ristorante Italiano
  • The Rooftop

Things to do

  • 2 outdoor pools
  • Full-service spa
  • Gym

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages

Business services

  • 24-hour business center

Outdoors

  • Beach towels
  • Beach umbrellas
  • On the beach
  • Outdoor furniture
  • Rooftop terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (39 inch wide door)
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

More

  • 9 floors
  • Built in 2024
  • Smoking not allowed

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels
  • Pay movies
  • Smart speaker

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 50 per vehicle (maximum occupancy 4)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
No pets and no service animals are allowed at this property

Property is also known as

Mousai Cancun Inclusive
Hotel Mousai Cancun Adult Only
Hotel Mousai Cancun Adults Only
Mousai Cancun Adults Only All Inclusive
Hotel Mousai Cancun Ocean Front Adults Only .
Hotel Mousai Cancun Adults Only All Inclusive
Hotel Mousai Cancun Adults Only - All Inclusive Hotel

Frequently asked questions

Does Hotel Mousai Cancun Adults Only - All Inclusive have a pool?

Yes, this property has 2 outdoor pools.

Is Hotel Mousai Cancun Adults Only - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Valet parking is free at this property.

What time is check-in at Hotel Mousai Cancun Adults Only - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Hotel Mousai Cancun Adults Only - All Inclusive?

Check-out is at noon.

Does Hotel Mousai Cancun Adults Only - All Inclusive provide a shuttle to the airport?

Yes, there's a shuttle from the hotel to the airport that runs on request. A fee of USD 50 per vehicle applies.

Are there all-inclusive benefits at Hotel Mousai Cancun Adults Only - All Inclusive?

Yes, the property is all-inclusive.

Where is Hotel Mousai Cancun Adults Only - All Inclusive located?

Nestled on the beach, this Punta Sam property is within a 15-minute walk of Punta Sam Ferry Terminal and Punta Sam Beach. Mujeres Beach and El Meco Archaeological Site are also within 2 mi (3 km).

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Hotel Mousai Cancun Adults Only - All Inclusive Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 72 out of 81 reviews
Rating 8 - Good. 2 out of 81 reviews
Rating 6 - Okay. 1 out of 81 reviews
Rating 4 - Poor. 5 out of 81 reviews
Rating 2 - Terrible. 1 out of 81 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Bshara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Very friendly staff that went out of their way to help and serve us.
Stayed 3 nights in Nov 2025

10/10 Excellent

Freeman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean room, good service, quite place
Stayed 4 nights in Oct 2025

10/10 Excellent

Monique

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel
Stayed 2 nights in Jun 2025

10/10 Excellent

Shanna

Liked: Cleanliness, amenities, property conditions & facilities
I cannot say enough great things about this resort! Everything was amazing. The room, the food, the staff. It was the most luxurious hotel I’ve ever stayed in. Everyone works so hard to make sure your stay is fantastic. The food here is the best I have ever had.
Stayed 7 nights in Nov 2025

10/10 Excellent

Soher

Liked: Cleanliness, amenities, property conditions & facilities
Everything is 10/10 . The staff is very nice and helpful. Rooms are clean, views are out of this world. Excellent food
Stayed 3 nights in Nov 2025

10/10 Excellent

Richard

Liked: Cleanliness, amenities, property conditions & facilities
The corner room on the top floor was amazing ! Two huge windows with incredible views. Everything about the hotel and staff were fantastic. Beautiful decor and great food. Weather was tough but other than that, we loved everything. Noi was great for breakfast a dinner and both pools had great lunch/drinks.
Lobby smelled amazing and decor was wild but gorgeous
Spa loungers and hydrotherapy room with beautiful view of ocean
Lower pool
Rooftop infinity pool
Stayed 3 nights in Nov 2025

8/10 Good

Jinya

Liked: Cleanliness, staff & service, property conditions & facilities
The room is clean and the bed is comfortable, but the restaurant has few options.
Stayed 2 nights in Aug 2025

10/10 Excellent

AKASHDEEP

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel and the service
Stayed 4 nights in Apr 2025

10/10 Excellent

Carman Suet

Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel is very new and great design. All the staff work there are very nice and professional. Also the roof top with amazing swimming pool, that’s awesome!!!!
Stayed 4 nights in Aug 2025

10/10 Excellent

Sepideh

Liked: Cleanliness, amenities, property conditions & facilities
Great experience.
Stayed 6 nights in Jun 2025

10/10 Excellent

james

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is brand new. The room was wired all over with accommodating features like lighting and ambiance music. You won't find staff anywhere else that will provide this level of service. Marcos and Regina were a cut above. Everyone was friendly and seemed genuinely dedicated to making my stay better and stress-free. The food was so good it made me emotional at times. Cannot say enough good things about this place. 6 stars if i could.
Stayed 4 nights in Oct 2025

10/10 Excellent

ricardo VILLARREAL

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 3 nights in May 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful stay for 20th anniversary

This is a beautiful resort. The rooms were gorgeous and very high tech. The staff were attentive. It is incredibly peaceful at this resort and you can use the next door hotels if you want a little more action. They also have a lovely garden area in the evenings with live music and dancing which was very enjoyable.
Stayed 4 nights in Mar 2025

10/10 Excellent

Jayson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing. A true A operation.
Stayed 4 nights in Oct 2024

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolute Luxury. 5 stars x 100!!! Just perfect in every way. We were showered with phenomenal service from start to finish.
Stayed 4 nights in Mar 2025

10/10 Excellent

Reem

Liked: Cleanliness, property conditions & facilities
I
Stayed 2 nights in May 2025

10/10 Excellent

Fadi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service!
Stayed 2 nights in Oct 2024

10/10 Excellent

Bourjois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Couples Getaway

Excellent hotel and staff. You're greeted with a cold towel and specialty drink upon arrival. Check-in is a breeze. We were assigned 2 butlers (am and pm) who contacted for any need. Thank you Alexa, Raul, Christian and the many more people who made our getaway so memorable.
Lunch at see side
Garza Blanca Pool
Stayed 3 nights in Jun 2024

10/10 Excellent

Saleh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We initially booked our trip at mousai Cancun. The hotel wasn’t ready so they put us in Garza Blanca( their sister hotel). We were upset at right but they hotel staff took exceptional care of us. Everything was perfect, food was amazing, and the service was unbelievably amazing! I would definitely recommend both of these properties to everyone!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A spectacular 4 night getaway with my wife. The food, the cocktails, the grounds all 10/10. What separates this property from others is the room was one of the nicest we have ever stayed in and the service was unreal. If total relaxation with great food and drink along with unparalleled service is your thing this is the resort for you. Lastly the rooftop pool is unforgettable, we are recharged and missing our trip already.
Stayed 4 nights in Oct 2025

10/10 Excellent

Selim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool ,and ocean views
Stayed 7 nights in Sep 2025

10/10 Excellent

Roland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At the arrival they gave us lowest floor corner ocean view room with one side facing construction area even the occupancy was probably less then 40%. First morning the construction noises woke us up at 7am so we ask if they can change our room and they did . We got the same room on the other side of the building one floor up. Rooms spacious, comfortable and beautifully designed and decorated.
Stayed 5 nights in Sep 2025

10/10 Excellent

RAMI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We recently stayed at the Mousai Hotel in Cancún and had an absolutely amazing experience. From the moment we arrived, the service was warm, attentive, and professional. The rooms were spacious, spotless, and beautifully designed with breathtaking views. Jose at the front desk was very nice and welcomed us in to this amazing hotel. This was like a 6 star hotel we stayed at in Dubai last year!! The food at the NOI restaurant was five-star quality, with so many options that we looked forward to each meal. The pools, beach, and amenities were all top notch, making it the perfect vacation of relaxation and luxury! Alexa at the concierge helped us with all our reservations and Alfredo who was our waiter at the rooftop pool was awesome!! Very nice staff all around. We will definitely come back and tell all our friends!!!
Stayed 4 nights in Sep 2025

10/10 Excellent

Alaina

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent! Will definitely be back!
Stayed 3 nights in Aug 2025

10/10 Excellent

Eric

Liked: Cleanliness, amenities, property conditions & facilities
Everything was amazing! Highly recommend.
Stayed 4 nights in Jul 2025