"Customer service was terrible"

"For the price it was reasonable. Maid skip a day without cleaning room! Older gentleman at front desk was rude to me when I ask for water because vending machine was out, staff told .e I could get free bottle water at front desk, and he reluctantly gave it to me!"

"I'd stay there again."

"The room was well decorated. Breakfast was good. We liked the proximity to Ontario Mills Mall"

"We got there in the night and checked in. Everything was good except they had one of the stairs blocked off to the room. So we had to walk all the way around."

"The elevator wasn't working. The gym equipment is oldest and obsolete."