"Only reason you'd stay at Mercure Monte Igueldo is the view. We stayed one night and had a number of issues with the hotel.
1) food prices and lack of quality in a city known for fresh food. E.g. at the swimming pool bar, there was no menu or indication of how expensive the food might be. After four plates of very mediocre frozen & deep fried croquetas, we received a bill for €80 not incl tax. Somehow, the burger and chips in the bar restaurant was cheaper than 6 reheated croquettes. The burger that we had for dinner had no seasoning on it too.
2) Amenities: shower lacked any water pressure - it dribbled out of the shower head, there was only one caffeinated coffee/tea despite two people in the rooms, plug sockets in communal areas didn't work, and the rooftop pool was colder than the sea. Despite being 4*, they didn't have any complementary toiletries on request for a member of our group who had forgotten a shaving razor.
3) Staff: didn't seem friendly. One of our group had to make a work call and was rudely asked who had allowed him to go to a quiet area of the hotel while still on the work call rather than waiting for him to finish and politely asking him to return to the lounge area which was not as appropriate for work calls (due to the loud jazz music in the background).
One of our wine glasses still had half a glass still in it when the waiter picked it up with his fingers touching the inside of the glass. Despite apologising, we did not receive a replacement."
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