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"My girlfriend and I stayed at the hotel for three nights in June. Our room was great because our view was of the river and hills and we could see people walking in the neighborhood from our window. I have celiac disease and was concerned about the breakfast, unsure of what I could eat. I spoke with Restaurant Assistant Manager Yuki Nabeshima and he was fantastic. He took the time to point out all the gluten free foods. Yuki said he was concerned about potential cross contamination if I selected carved beef from the tray. Each morning he took a plate into the kitchen and had the man carving beef, cut fresh slices and put them directly onto my plate. My girlfriend and I had relaxing breakfasts each morning because we knew, thanks to Yuki, that my food was gluten free. We really enjoyed our stay at the Cross Hotel and would highly recommend it to anyone. "

"Large room. "

"Highly highly recommend! As soon as you step foot into the hotel, the service was amazing! The staff did not speak great English, but we were able to use simple words to communicate. The property itself is immaculate! No shoes are allowed as soon as you entered the hotel. I wore my white socks around the hotel all day and the bottom was still clean at the end of the day. You always see someone mopping or cleaning. The complimentary services (coffee, matcha, water, ice cream, soba noodles) was such a fantastic treat. Their breakfast buffet is a must because it is so delicious. The late night soba is also a must! The onsite onsen is also a must try. There were so many different pools and it was super clean! Overall, this is the best hotel we’ve have stayed at. The price per night is a great steal for this 5-star hotel!"

"Really nice hotel with fairly spacious room for Japan. The entrance and lobby area is lovely. Short walk to goju station only 1 stop from Kyoto, and easy walk to Gion with loads of bar and restaurant options. Great lounge in the basement with complimentary drinks and snacks and beautiful onsen and gym also. Only downside was the breakfast was quite expensive with not a huge selection compared to others on my trip. I would like to see more fresh fruit available. Otherwise my stay here was really perfect."

"nice hotel"

"Lovely spa type atmosphere…"

"The location is very close to Kyoto train station. It's accessible via underground as well in case if it's raining. There are many F&B nearby. Overall, happy staying at this hotel."

"Highly recommend this hotel, it’s in great location, easy access to the public transportation."

"Friendly staffs, good service, convenient"