"We had a very good stay at The Palms Hotel & Spa. The location is excellent, with direct access to a beautiful beach. Beach chairs, an umbrella, and towels are provided, which makes spending the day by the ocean very convenient.
The hotel itself has a quiet, relaxing and upscale atmosphere. It feels refined without being overly busy or noisy, which we really appreciated.
The front desk staff were excellent: attentive, professional and genuinely customer-oriented. We only tried the restaurant for breakfast, but the food and overall breakfast experience were very good. Valet parking is available and generally convenient, although there is room for improvement. On a few occasions we had to wait quite a while for the car, and if you wait inside the hotel, nobody lets you know when the car has arrived. A simple notification system would make a big difference.
The spa was unfortunately the weakest part of our experience. We actually chose The Palms partly because of the spa. I booked a classic massage with Shiatsu, but my experience was disappointing. The therapist’s hands were noticeably cold throughout much of the massage, which made it difficult to relax, and the massage itself felt fairly average and not particularly professional. This may simply have been an unlucky experience with one therapist rather than a reflection of the spa overall. Overall, The Palms is a beautiful, peaceful and very well-located hotel with excellent service and a great beach."
Change your mindBook hotels with free cancellation
Be pickySearch almost a million properties worldwide
