"I recently stayed at the Best Western in downtown Chicago, and overall it was a decent experience with a few highs and lows. The room was clean, and housekeeping did a great job throughout my stay. The front desk staff were also friendly, welcoming, and helpful whenever I had questions. The evening valet attendant was fantastic—very polite, professional, and genuinely pleasant to deal with. Unfortunately, the room itself had a couple of issues. The shower leaked, and the bathroom didn’t have...

"The front desk staff was AMAZING! We traveled almost 5 hours to visit, we were able to check in early, they took care of the "smell" issue in our room right away and they were so polite and went above and beyond for everything!"

"Too many problems 1. High cost for a motel and asked to pay $25 for early check in. 2. With $169 plus the $25 for early check in the room was pathetic. I gave detailed feedback when checking out. 3. Dirty room with holes in window screen. Chair was as if someone took from garbage and kept it. Stains all over. Dust all over. Not able to sit. Queen bed made lot of noise for every small movement while sleeping. AC making noise throughout the night. 4. Below average breakfast and coffee 5....

"We booked the hotel with free breakfast and internet but we only got the internet. We went to the resto to have breakfast but was advised that we book to expedia that’s why there is no free breakfast."

"All over good experience"

"DO NOT BOOK THIS HOTEL! Outdated, the worst best western. I had to go through 3 rooms and STILL wasn’t decent then don’t want to compensate. They have a terrible water issue, mildew smell then wanted to come in the room to spray air freshener. You can’t use air freshener for years of water damage. Needs to be renovated. The breakfast was trash. Worst experience. Anytime you see popcorn ceilings in a hotel 🗣️ RUN! This a motel"

"We stayed 3 nights, second day put the hanger on for maid service, got back that night, didn't happen. Went down and got towels, they apologized put us on a "list" to get cleaned, got back that night, still didn't clean and no towels. Went back down at 9 pm and got towels. They never cleaned our room. Breakfast lady was very nice."

"No comment 😞"